This company is trying to collect 922.95 dollars from me after I had informed them I was moving to Az. and their services weren't available there. I had completed all but 2 months of my 2 year contract with them and gave the store in Owasso, Ok. my forwarding address in Az. and informed them I would pay the service in full until my contract was up, then asked them to discontinue my service at that time.They told me that was fine and apologized that they couldn't serve me there in Az.I was never contacted by them again. They instead sent a collection letter to my in-laws home address in Owasso, Ok saying I owed them this un-godly amount of money and on top of that they reported it to my credit. I have called them and all they can say is that they have already turned it over for collections and it is out of their hands. They did however tell me that they showed a note on my acct. that I had contacted them and it was probably overlooked. I am appalled at this company, they have basically told me 'Too Bad' it is out of their hands now and my credit is now damaged because of them.I have no where to turn now and no hope of clearing it up without just paying all this money for their mistake.Help me please!

We have had a contract service for 4 phones with USC for 4 years. We recently ended up getting our svc shut off after a bout with unemployment. (Note that we knew we were running behind, but had no warning from USC, and my emails asking them to work with us were met with a form of "bummer".) When I emailed to find out what it would cost to get them turned back on, I was given a quote of $300! OMG. If I had that much, I would not have been late with the bill.

Anyway, we needed some cellular service, and could not pay that price, so ended up going with Cricket prepay phones (another disaster!). We ended up spending $270 between three people to get the phones and one month of service. Of course, I realize after the fact that if we waited another month, we could have reinstated USC for that cost.

Anyway, Cricket is horrid in IL - rarely does the phone ring, etc etc, but that is another post. We went in to a local USC office to see exactly how much it would take to get our phones back on. Our outstanding amt was only $150!! BUT... they are charging us a $25 reconnect fee PER PHONE and a $10 REINSTATEMENT fee PER PHONE to get them back on.

You would think after four years of service, they could waive a fee or would have worked with us in general on the bill to begin with. Not so - they just don't give a rip. We were not too torn up at first about losing the phones, since USC is one of the very few carriers where you cannot download a simple ringtone (you can, but only if you pay $10/month per phone to get their special access, then pay an ADDITIONAL amount per ringtone!!).

BUT - this is where it gets even more fun - they are one of the few carriers that actually have a signal in Illinois. This state is so messed up on phones and telecommunications! There are palms greasing palms somewhere, because the restrictions are amazing.

So, I STILL do not know where the phone rep got the amount they were giving me on our account balance - it was much more than we really owed. We ended up wasting quite a bit of money trying another service that never worked, that we could have put towards the bill in the first place. (We had only needed to wait 3 more weeks for a first paycheck on the new job when they had shut us off for missing a payment.) It took going in to a physical location to get things straightened out

So, if you are stuck with US Cellular as your phone company, do NOT believe the phone rep - go in to a place in person. The service will be much more effective, and there won't be mystery amounts added to the bill.

When I was in NC I had US Cellular phone service for several years. My phone kept disconnecting and they said a new phone would pull in all the new towers.

I accepted a new phone, not knowing that it renewed my OLD contract, which had all kinds of original "agreements" that was not on the new sheet they had me sign. Several months later I accepted a job in Florida and guess what--US Cellular isn't IN Florida. When I have phone problems where do I go--nowhere. I'm still being billed NC utility tax and haven't lived there for over a year! Although I've payed many times the value for this phone (very basic--no flip, no camera, no nothing--it's a PHONE!), they insist on wanting to charge me a $200 cancellation fee. I dug through my old files and sure enough, on the ORIGINAL contract, they said if I moved to where they weren't TUFF! All the numbers have now rubbed off this phone. This summer as soon as June rolls around I'm going to throw the damn thing as hard as I can into the Atlantic!