I ordered two sets of male ABU's and several accessories ($267 total) on 10 October 2007 and 1 ABU Parka ($112 total) on 8 January 2008. After 6 emails and several phone calls (and the answering machine was almost always full), I was told repeatedly to be patient. Finally, in late January 2008, the ABUs were received at Buckley AFB. Consequently, I emailed the same day (and repeatedly afterwards) to cancel my orders and refund my money. Their theme is well known - we'll issue you a refund shortly - but of course the refund never arrives. BAD BUSINESS!

Just writing to echo the experiences that I have read here. I have had item order last September that has not arrived. They have sent notices that it would ship in two weeks back in Nov 07. And I talked to a customer service rep (far from good service) and was told that it already shipped when I tried to cancel the order. He could not provide a shipping order though. Guess what, a moth later the supposed shipment has not arrived. Surprise! My original shipment contained a ABU shirt that was too small. When I called to correct the problem I was charged for another shirt and did receive as second shirt. Oh by the way, the second shirt was 10 sizes smaller. I have sent a numerous e-mails including to Capt Garcia that they heavily push images about (to represent themselves as an official org. reference other complaints) to hopefully have all problems resolved. I will post back here if she does or does not help with the problems. The only person that defended this company is either an employee or family of this company.