USAUGGSBOOT.com is a SCAM website! I found out after I had not received my shipment or tracking information. I have notified my bank, which you should too if you find yourself in this situation. I have not received the product but after reading other complaints I have found it to be a scam website of fake, knock-off ugg boots. DO NOT ACCEPT the package when it comes. There is no phone number or address to get in contact with the company. Send the e-mails and then print them to show your bank you tried to get a refund.