my name is Jacqueline Lloyd, i made vacation plan for september 24, 2010 to San Antonio though vacationmadeeasy.com. on the day i was to arrive, i received a phone that my brother-n-law had passed away . I contactd vacationmadeeasy to let them know what had happen and that i would not be able to keep my vacation as planed.I was told that i would hear from them in 48hrs of getting my complaint. but i had yet to hear from them. that e-mail was from Matt Cook. i can't remember the lady i spoke to on september 24, 2010. I contacted Vacation made easy again on october 9th 2010 and spoke to Eli when then e-mailed me the information i needed to submit my complaint. my cancellation was not fought of my on had had death in the family which is unprodicable and had to cancel my plans. I hope to hear from you soon about your decition on rebooking my vacation and how much i will be charged for cancelling my order. my order # 2412740. thank you this is my second attemp for action. Thank You