I had ordered a product (a vacuum cleaner) from BestBuy store at Perimeter (GA, Atlanta) on 2/15/2007. The product was supposed to be delivered by UPS on 2/21/2007 but it got lost. UPS delivery report said its delivered but i had not received anything. I called up UPS to find out, they said i need to call BestBuy to start a claim. I called BestBuy and they said their system is not allowing them to file a claim. I called them once again the next day (22nd) and they asked me to call up UPS. I did that and UPS said BestBuy has not filed any claim for this shipment and we can do nothing about it but you as a consumer can start a tracer for this lost package and they did that.

I called best buy again after couple of days and they advised me to go to the bestbuy store and talk to them. I obliged and went there. The store manager did not listen to me rather than connected me to someone from their store and they gave me a suggestion that you purchase another one if you need the product urgently as we wont refund you any money and asked me to call 1-888-bestbuy. I did it from their store to hear the same old story.

The next day i called them again to hear that the claim has been filed and i need to wait fr 8-10 business days to get the claim settled. I obliged and called them again after 10 days to learn that they are still tracing it. Meanwhile I checked the status of the claim from the UPS site and which said that the tracer is complete and the package is not found. I called up BestBuy again to hear that they have no update on it. Its been more than 10 days now after the Tracer was closed by UPS and BestBuy still says that they have no information on the lost package. I asked them to refund my money but they have no answers to that. Infact I had to take a screen shot of the UPS report and email it to them.

I haven't received any followup call from BestBuy till date regarding the package and dont know what shall i do now.

Order Number: 789997418
Item 7385448 (MO82660 - VISION CANISTER), Qty 1

Havent seen such a poor customer care in my entire life. Looks like I did a big mistake by going to bestbuy.