After a bad experience with Valley Girl, Belconnen I decided to email Valley Girl's Head Office seeking support. Below is my email to them and underneath is their reply. Needless to say, they did nothing.

I would like to express my conerns about your staff at the Belconnen store and their return policy. I am some what critical as I write this email that anything will come out of this, as I have already experienced a somewhat carefree attitude with the staff. On Sunday the 13th June I tried on 2 skirts in your Belconnen store. These skirts were 'identical' but with the sizes being different (12 & 14). I took both the skirts to the counter with me and told the sales assistant that i only wanted to purchase one, being the size 12. I took the skirt home and put it in my closet and threw the bag and receipt out knowing that I loved the skirt. Today I went to wear the skirt Iand realised I had been sold the size 14. I went back to the Belconnen store and the same girl (short dark hair, overweight) who sold me the skirt last week served me again. I told her what happened and she said "without a receipt I can't exchange it's just my policy" - I would like to clarify, is that just her policy as she claims or is it the store policy? I went on to explain that there were heaps of sizes last week and I was sure there was probably another size 12 that I could just swap it with. She was extremly unproffesional and hostile in her aproach with me and the other girls who work there were all standing around and just watching. I was pretty annoyed and embarrassed so I decided to leave the store and the skirt I purchased for $25 with her. As I purcheased the skirt with cash, I do not have a receipt. I shop in this store regularly and have probably spent hundreds of dollars in there. I would like an appology for the way I was treated today and a credit of $25 - Since I dont even have the skirt anymore!