I sent a sell back order to Valore Books a little over a month ago, and still no word from them. Not even a confirmation email. They assure you it takes up to 14 days to receive your package, when it's a lie. They cut your sell back price after 30 days knowing that they either won't receive the package by that time, or have received it and won't process it by then. It's a SCAM and shady. I've spoken to 4 of their representatives and they all give me the run around and tell me my order's probably lost, but I'm not buying into this AT ALL. I will be taking legal action if my check isn't here soon. This is unethical and again...a SCAM.