Bought a Visa gift card for 50 dollars for my daughter. She tried to use it but the store would not accept it because it was declined.

Called Vanilla Visa and was told that the card was active and had a balance of 50 dollars.

Tried using it again but the store rejected it.

Called Vanilla Visa again and this time tried to talk to customer service. The customer service lady was rude and pretty much told us that the card was active and she could not help us.

Not sure how to resolve this.