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November 30, 2006
Service is a nightmare
I signed up for Vartech for 29.00 a month. My bill was 42.00 after taxes and surcharges. After one year, they sent me a bill for 180.00 stating that I had used 3 way calling. I called their poor customer service reps (from another country that you cant understand their accent) and they would not connect me to anyone that would speak or understand English. When I refused to pay, because I had not been billed for a year. They sent me to a collection agency. I was so upset, because I never had a collection agency, and I was in the process of buying a new home. I HAD TO PAY THEM. I NEVER DID THREE WAY CALLING AND I ASKED THEM HOW I WOULD DO IT. They told me how to do it on my phone, when I didn't know. Thats the VARTECH nightmare. BUYER BEWARE
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August 21, 2006
Vartech Phone Service - they are horrible!
Vartech called my husband about 3 years ago and quoted him a monthly bill of about $29 plus tax. We were currently paying close to $40, so he decided to switch. We got a bill the next month for $42 + tax. Well over the quote and more than what we were paying with our former company. My husband called to complain and was told they don't offer a package for $29. My husband explained that he had a taped line and Vartech was commiting fraud by giving out false information to obtain business. They agreed to lower the price. The next month another bill arrived for over $40. My husband called to cancel. They would not cancel. Weeks later, after multiple phone calls and 2 days with no phone service, we called MCI and they took care of the switch.
We began receiving bills for over $70. They agreed to send a new bill.
A bill arrived for close to $90. Collection agencies began sending letters. To sum this up, 3 YEARS of countless phone calls and letters, the 3rd agency agreed to lower the amount, but demanded our checking account number or credit card number instead of sending a bill. My husband refused as he never heard this agency and wanted a physical bill
in hand for proof.
We have been lied to and harrassed by Vartech Co, they are horrible and I STRONGLY recommend that no one do business with them!
Vartech Phone Service - They are based in TX, we are located in Upstate NY.
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