1st rec'd 2 phone orders. spent 1 1/2 in verizion store to get phone connected, etc. activated other at home on sat. mon -phones dead. noon -one phone in service. 2 calls cust svc=could not activate phone. spent over 1 hr next sat =given new phone indicating other phone not charging. now with dropped calls and conversation breaking up told me this is trouble area and i should call tech dept to put in a ticket. i ask verizion rep to handle it he said no. continual excuses made for continuing problems still unsloved. ask for credit for time with no phone service -could not get answer. phone and store customer service is the worst i have experienced