Two years ago my dad had Direct TV and then got a sales pitch for Verizon's Triple Plan which included VIOS TV. The installer removed the Direct TV equipment and must not have made it clear that dad had to cancel the service. His Verizon bill had always include D-TV and was higher now but he never understood the bill and that he was paying for two TV providers. Now we want to get him a refund ($1800) for service he never used. Any suggestions? Tried making calls, a waste of time. Bundled billing is not fair for the elderly.