Asurion supplied a Palm Treo 755 to replace a lost Treo 700p from Verizon. The 755 came without the necessary cables to load the data from my computer. Every time I restarted it, it was necessary to enter a password before the phonr could be used. Even though the phone is supposed to hold a memory card, memory cards do no fit into the slot provided, and the people at the local Verizon store told me that the to use memory cards with the phone requires a special adapter that is no longer available.
Furthermore, when I asked Verizon to take back the phone because it wasn't properly usable, Verizon stated that I would have to speak with Asurion: "Asurion is not Verizon; we have nothing to do with them".
In my case, Verizon forced me to buy insurance from Asurion; I was given no choice in the matter. Yet, when, after many years of normal phone use, I needed to use the insurance, Verizon simply says they have nothing to do with the problems related to the phone that was sent to me by Asurion.