I have just spent the last hour trying to resolve what are now TEN calls to verizon DA and verizon help. Each time I was provided either a wrong number or disconnected, then transferred twice from 411 to verizon directly where I was placed on hold for 15-20 minutes.

One of the first 411 reps I dealt with said they could process the credit but each subsequent error was met with "we can't do that" and a transfer back to verizon. Particularly of note was a "supervisor" Joan 5592 (I believe) who just responded that I didn't understand telecommunications.

I was in the business 30 years and this kind of customer service should NOT be tolerated. I would like a CPUC/FCC complaint issued against verizon as well as credit for 10 unnecessary calls. Thank you.