Verizon DSL
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Category: Services
Contact Information
wilkes barre, Pennsylvania, United States
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Verizon DSL Reviews
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Karin
May 12, 2009
Verizon mislabels my mail as spam
I work from home and naturally receive emails from my coworkers in other parts of the US. While Verizon dutifully lets their emails land in my inbox, every few weeks when I try to reply to my peers Verizon tells me that I am trying to spam someone.
Repeated requests to not categorize my replies to someone as spam (aside from the fact that I've never spammed anyone in my life) allow me to respond to my coworkers for a little while... and then the "blocking" of my outgoing mail starts again. At which point I have to ask the fine team at ' [email protected]' for permission to send out my work-related emails.
Every time this happens, it interrupts the flow of our work and I'm wasting time asking my ISP to let my emails go out, instead of producing and earning a living.
Never again Verizon! |
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abubakar
March 9, 2009
poor customer service illeterate staff
poor customer service order dsl phone and direct tv 3 in 1 package it's more than 3 months didn't get any of them keep on putting me on hold coming up with some new bullshit ideas verizon sucks never have verizon service plz .if u want to have good connection go for time warner cable.all staff sucks my problem is not service my problm is staff who have no knowlegde for any thing porr staff represent verizon.
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bill7380
January 12, 2009
Forced to buy Fios
I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have high-speed or DSL from Verizon.
I feel this is BS, and if their really is a reason, this is still forced, and planned by Verizon to force customers in pay for more internet then you really need.
I will go back to dial-up internet, or no internet, until fios prices are more fair, or I can get high-speed for $19.99, to 29.99, which a fair price. I only hope I talk others into following me, Verizon won’t end this B.S if people just give in.
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rlib
January 2, 2009
bait and switch?
I ordered phone service from Verizon because they said DSL was available at my address and I wanted to get the deal they were offering. I waited two weeks for phone service to be turned on then waited another two weeks to receive the modem. Then another two days and numerous phone calls wanting to know why the DSL isn't activated yet. Then they call me and tell me they cannot provide DSL service because I am too far away from their main location. I canceled their phone service immediately and they actually did one thing efficiently. Within 5 minutes I did not have phone service any more.
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November 13, 2008
BAD Customer service
I have had Verizon DSL for aprox 2 years. After about 1 year of having DSL every time when we had thunder, lightning, or rain I would loose connection. I called up the customer service put in my complaint and they said it would be fixed but next time the weather was bad the samething happened every time. I called and spoke to a supervisor and he told me he would send me a new DSL box. I told him I didn't think it was the box because it worked fine only when the weather was bad it wouldn't work. I said It has to be something outside that was causing the problem. He told me he would have someone come over and look but if it was inside my home I would have to pay. Then he said he would have someone come between 12 and 5 pm. I told him I worked and was only getting home at 6 he said they dont have reps out after that time and none on saturdays. I said ok then cancel my DSL. The next day I recieved a call from verizon saying they would come over after 5 and find the problem. Two men came over and found the wireing from the poll to my home in very bad shape and had to have them fixed. They fixed the problem and that was it. I was paying $29.95 per month for service that was so bad but I paid. All of a sudden In June I get a bill for $34.00 I call verizon and asked why it went up so much they said because my contract ended and they were charging me month to month. I asked the women if they had a cheaper plan and she said yes $19.99 a month but a slower speed (there high speed is slow) so I said I would take that plan which ment I was signing up for another year. The woman on the phone said I had 1 month to cancel and If I didnt I would be stuck with DSL for another year and I said OK. about 2 weeks later I desided to go with cable triple play and called to cancel my DSL. I spoke to a man from India named JOE and he gave me a comformation number to cancel it. I received a ck back from verizon for $8 and change. Two months later I received a bill from Verizon for $34 and change. I called Verizon up and the man said It was never canceled. I said thats impossable I have a comformation number he said he didnt see it but what I should do is pay the bill and they would reimburse me. I said no thats not right and he said he would have someone call me back from Customer satisfaction and cancel it again. I never received the call. Again I get a bill and the same thing called was on hold for 1HR. I was able to speak to a supervisor again and she said she would take care of it and I wont get any more bills. HAHA next month another bill came this time it said$89.00 early termination bill. I called back and told them there should be no early termination because if the first rep did his job right all this would never happen, She went on and told me I was breaking contract and had to pay she said who ever told me that on the phone I had 1 month to cancel was wrong thats only for NEW customers. Well I lost it I told he she can send me to collections I'm not paying them a penny. I am sure that all calls are recorded and they can pull that call and hear what the woman told me about I had one month to change my mind. I have the day and time I called. The supervisor said no all calls are not recorded. Anyway I am waiting for the next bill to come in so I can throw it away. I was getting poor service from Verizon for a long time and will not give them another penny. I have had no problems with cablevision and plan to stay with them.
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November 13, 2008
Cannot access site that I had accessed previously
I can not access my online campus. I have been able to access the campus before. Today November 13, 2008 I am unable to access the axiaecampus.phoenix.edu site. This is a problem because I have to be in attendance on the campus today.
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October 26, 2008
DSL Loss of connection
I have 9 complaints submitted with Verizon in which they said it was my equipment at home. I change the DSL router and all the home wiring and still get logged of. Twice they said a technician would be out to inspect and nothing yet. This started approximately August 20th. It is now October 26th.
Verizon has a Monopoly with DSL in my City. I do not have another choice; otherwise I would have switched by now.
My next stop will be the Better Buisness Beaureau
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October 17, 2008
Terrible experience
"Letter to Verizon"...
This letter is to complain about service (or lack thereof) I recently received from your company.
September 26 was the first call of many that I made to tech. support. The reason I called is I could not get the DSL to work after my attempt @ installing the modem & I needed help. I work in IT therefore I tried everything (yes, I rebooted) prior to calling. The 1st thing I was told is "Don't worry, we will get you up & running before the end of this call." Why do they say that? Is that a required statement in their script or what? I'm sure a majority of the calls that come through are "fixable", but not all of them are; therefore they shouldn't say it. It's very misleading (esp. to those unfamiliar w/ technology). Anyway, they were unable to fix my problem & set up a day for a Verizon tech. to come out. The date/time I was given was Thursday, Oct. 2 from 4-8 p.m. I left work early on Thurs. so that I could be home by 4. I wait.. & I wait... 8:00 comes & no one has showed up or called. So I call tech support & was told if no one shows up by 8:30 to contact them back the next morning & set up another appt.
I call back the next morning asking why no one showed up & get absolutely no valid reason. I set up a 2nd appt. for that evening, Oct. 3 between 6-8 p.m. due to the fact that I was NOT willing to leave work early again. Well, since it was a Fri. niter & I had plans that evening, I called tech support as soon as I got home around 5:30 just to make sure someone would def. be arriving by 8:00. When I input my phone #, the automated system tells me that my ticket is closed because a tech. came to my home & no one was home! I finally get a human being on the line & am informed that someone came @ 5:15 & left. I never received a phone call on either of my phones (cell was my contact # & if they had called me I could've told them I was on my way or had a neighbor let them in).
VERY frustrated @ this point, I asked to speak w/ a supervisor, who set up a 3rd appt. for me for the next day, Sat. Oct. 4 between 10-2. This was after I told him I wasn't willing to wait until the following week, so he gave me a choice between Sat. or Sun. & even asked which time I'd prefer. Hmm... Now we're getting somewhere (I'm thinking). Low & behold, Sat. morning/afternoon come & go - 10, 12, 1, 2, 2:30 - no call/no show. So I call tech support AGAIN & was told that my tech appt. was not a "definite". It was only IF field services had TIME for me that day. Apparently, they didn't. Never mind the fact that I was never told it was a "maybe" @ any point. For, if I was told that, I would not have even have bothered... another wasted 4 hours sitting around -waiting for nothing!! I was so irritated by this point, I could not stop yelling & cursing & literally screaming at the top of my lungs @ this poor individual on the other end of the phone (although I do realize it was not his fault). The call finally got intercepted by a manager of some sort. All I wanted from him was for him to mail me a new modem (just in case it was faulty hardware.) He kept stating he could not do that. WHAT, ARE U KIDDING ME? If I had asked for a left kidney right then - I should have been given it from Verizon. So he finally agrees (after much questioning) to do so. THEN, the call gets disconnected before he can get my 'mailing address'. Call me crazy, but shouldn't that be in the system somewhere? Needless to say, I did not receive a new modem & canceled my DSL & phone service the following Monday, Oct. 6.
It seems to me Verizon just tells people what they want to hear; but when it comes down to it, could care less about their customers. I was always a fan of Verizon in the past, that's why I chose them over Comcast when I moved. I'm not sure what has happened to your company, perhaps it's gotten too large & you can't keep up w/ the needs of your customers? Who knows, who cares. I'm going back to Comcast.
I expected a much higher level of service from your company, and I am quite disappointed. I was never offered any type of credit on my acct. or 'perk' during this entire ordeal to entice me to stay w/ Verizon. I still owe money from my acct. but personally after everything your co. put me through, it's last on the list of my financial obligations. I don't think Verizon deserves a dime more of my money.
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September 17, 2008
service/support
Ongoing problem with email. I was switched over to hotmail.com. I made no such request and asked to be switched back to my original MSN email which I've had for over 3 yrs. This change occurred in the process of Verizon monitoring my computer for 24-4-8 hrs. due to connectivity problems. Between Friday 9/12 and Monday 9/15 this change occurred. The rep. I spoke to (Oliver) didn't know how it happened. I requested that the change be reversed. So far nothing has been done. I don't want hotmail.com and I didn't request or authorize it. It's an awful system. Reference #204563353. I've made numberous calls and cannot continue to spend any more time on hold. Thank you.
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September 3, 2008
Billing incompetence
I canceled my verizon services in May which included phone and DSL. I canceled not because of service but because of the customer relations people. Everytime you call you get a different answer and a different crappy attitude.
I paid my "final" bill. I had to cancel with two different departments, yet I just received a bill from them stating I have been shut off from service since I haven't paid my bill. I even overpaid and they refunded some money.
Why can't Verizon DSL Billing department get it right. I have called in total 11 times to cancel and complain and 11 times I was told it was finally cancelled and all bills would be credited. No one knows what they are doing over there.
How can I make them hear me? Just cancel my service for good and stop billing me for something I don't get!!!
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