I signed up for service 05/08. In which I am supposed to be receiving a $200 Amex gift card. Never happened. When I call, no one knows what I'm talking about, and for some reason they cant find the information about that promotion. I sign on for 2 years to get this promotion. What a waste of money and time.My last call, they forwarded me to a dept. that could "help me" at 5:30pm I'm getting an answering service that says they are closed..business hours are 8pm-6pm. My bill which from $114.99 (bundle) plus extra charges for equipment and "stuff" you dont benefit from, work out to be higher than $190 every month. Honestly, stay with your cable company. Whatever you pay now is what you'll pay verizon...I dont care what they tell you, plus you wont be stuck in a contract.