Verizon
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Category: Services
Contact Information
California, United States
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Verizon Reviews
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golder2
September 13, 2010
Poor Customer Service
Verizon has extremely poor customer support services. They shut down my company's internet and email service stranding 30 people from working for a mistake that they made in coding payments. I was on the telephone for over one hour trying to get this resolved so my staff could go back to work. I suspect that it cost my company a couple thousand dollars in lost billing time for a $350 bill. I then wanted a hard copy receipt for the payment that I made using my personal atm card. I was literally transferred to at least 6 people and was put on hold everytime for 10 mintues each. The incompetence was simply amazing. Finally, I was told that they could not provide a receipt or any documentation of being paid. Again, very poor customer service and very incompetent phone messaging systems for a "phone company". It is a really sad statement of corporate behavior.
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reba
September 10, 2010
No customer service
I have had no DSL service for 41 days now. This is the 4th time within a year. I called the service center on 7/18 and never received a callback. It was only after I submitted a formal complaint that I got any action - no service, but a few calls. They wanted to start from scratch again and send a 4th technician to the house, despite the fact that all prior techs advised that it is a Central Office problem. As a result of the formal complaint, the customer service person berated me for naming her in the complaint, and then advised that they again sent a technician to check the outside wiring. when I asked her if they would let me know the results, she said "you'll know when you try to connect"! Now the story is that I am too far away from the Central Office - a fact that they neglected to advise when they sold the service. My house doesn't move on a regular basis, so I can't figure out why I get service when I call in, and then it disappears a few weeks later, This is the absolute worst customer service in business today,
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Bartex
September 9, 2010
Charging without provide service
I got surprised recently when my credit score dropped significantly within a month. Looking at the problem I found out I due $90 to Verizon from a contract dated from Feb/2009. The problem is that I was not a Verizon customer at that time. After further investigation I found out that in Feb/2009 I contacted Verizon requiring a TV service, but the service has not been delivered due to a lack of sign for the antena in my area at that time. But even though they charged me and now are trying to collect $90. Ok, that is not the worst yet. In order to fix my credit I was willing to pay the $90 as a easy solution, BUT since there is no contract in my name ragarding this bill, they are unable to send me a bill to pay this $90, so after speaking with dozens of people on 1800, I am stuck without any solution with my credit damaged because of an ERROR on VERIZON system.
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BEAVER
September 7, 2010
Fraud
RECIEVED A CALL THIS MORNING.AT MY HOME RESIDENCE..SEPTEMBER 7TH, 2010...THE CALL WAS STATED THAT SOMEONE AT THIS ADDRESS:1680 W. RIALTO AVE..FONTANA, CALIF.OPENED A VERIZON ACCOUNT IN MY NAME WITHOUT MY CONSENT.IN THE YEAR 2009 I LIVE AT 647 W VALENCIA ST..FOR OVER 40 YEARS...I DO NOT KNOW ANYONE FROM THE FONTANA ADDRESS...no one!!
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Jerry
September 3, 2010
Dishonest practice
Verizon Wireless has been the worst company for the last year. I spent at least 2 hours per call trying to resolve all the problems. Each agent had a different story, many hung up, 80% were rude.
I was a customer for 5 years!!! In the short time I was with T-Mobile they provided me with wonderful assistance and credited my account for trouble.
Verizon now says they have no record of the credit.
They turned it over to a collection agency and refuse to help.
Buyer beware. The coverage they advertise is not worth the hours on the phone trying to resolve the problems.
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verizonscammers
September 2, 2010
Verizon Lied / Ilegal practices
I was given a price of $110 per month for Verizon Triple Play by a Verizon Sales Reprentative Mr. Wilder ($110 including 1 DVR, 2 cable boxes and 1 year free Premium package). I was also told an additional $15 per month discount would be applied if I switched to Verizon Wireless, bringing my bill to $95/month. After switching to Verizon Wireless (buying 2 HTC Incredible phones, 1400 minutes/month, 2 data packages and an additional phone), I was told my told my "Quad Play" bill was $130? I spoke with a customer service rep, two supervisors Mrs. Medina and Mrs. Freeman who would not honor the $95 promised price. They said there was no way anyone should've promised that price and could not help me! I have a reference number, Customer service & Supervisor names, dates, etc. It is no only completely unethical to charge more than an agreed price - IT'S ILLEGAL! This is a bait and switch. I only want to resolve this to the price I was PROMISED.
Verizon is used by most people I know and came highly recommended for their customer service and products. I more than frustrated and only had extremely bad experiences with Verizon. I will give my business to a competitor if this isn't resolved immediately.
Peter
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Den
August 27, 2010
Defunct billing cycle
I was with Verizon for 4 years. The first 3 were okay. My 4th year with Verizon my service began being disconnected every month.
The morning of the 1st, every month my phone would no longer call or text out. Not even to 911. (Found that out that hard way.)
For whatever reason they changed the billing system and suddenly my monthly bill was for 2 months when I had never missed a payment. I found out I was being charged an extra month into the future on top of my current bill. So I was getting a bill for over $200 every month. A minimum of $175 was required each time to reconnect service.
The next month is was the same issue, when stating that I had already paid for that month and my bank statements proved it, I was told to "pay my bill or my contract would enter default". My account would be closed, late fees and termination fees would be applied and since we had recently upgraded one line for the discounted price that we technically owed them $150 for the "really sweet phone" we were "lucky to keep".
On top of that, the Verizon reception was horrible. I live in Washington and in some parts of the mountains I got no service. I have a prepaid phone that I get for $50/month and I have service in the mountains.
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indy_go_blue44
August 24, 2010
Product deception
In September 2009 we spoke with a Verizon representative about new phone service; in passing I mentioned we were leaving our current cable provider and she told me about a bundle deal with Direct TV. We could get both landline phone service and Direct for $89.95/mo x 2 years. I repeated the deal and asked her several times to verify that this information was correct and she (alledgedly) did, so we signed up.
Our first bill was for $150, which included installation, exactly what she had said. However our next bill was $124.02. Reading it carefully I found that we were being charged for Verizon's most expensive long distance plan rather than there basic plan (we rarely use LD and preferred buying pre-paid cards.)
Speaking to Verizon, I was informed that indeed I had signed up for this expensive plan, and since I didn't have a written agreement I didn't legally have a leg to stand on despite filing a complaint with the Indiana Atty Gen's office. To break the contract would have cost us $700 ($200 to Verizon, $500 to DirectTV.)
Earlier this year Frontier Communications bought out Verizon North and in July we received our first bill for $174. Speaking with them they said our contract was only good for 6 months (not 1 year and definitely not 2 years) so the bundle deal was defunct and we were being charged the total amount for both phone and Direct TV.
Long story short, we changed back to our old provider (Comcast) and got the triple play bundle for what we were paying Verizon. However it's going to cost us $240 to end our contract with Direct since in getting HD we committed ourselves to them for 2 years.
I have no complaints with DirectTV. The scam was that the Verizon rep flat out lied to me about the price and duration of the original deal. I would highly recommend that any dealings you have with them be obtained in writing before you commit to them.
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WETWHISTLE
August 17, 2010
Moving and Early Termination Fees
Back in May it was time to renew my Bundle for Verizon FIOS TV, FIOS Phone and FIOS Internet. When I spoke with the Customer Service Representative, I asked them if there will be an issue if I move and my new location doesn’t offer FIOS — would I be penalized? They said no. So I double and triple checked with them that if I cancel my service because they don’t offer FIOS that I will not have to pay an Early Termination Fee. They said that was correct.
Fast forward to today. They tell me that no, my new location doesn’t offer FIOS, but I am required to keep some form of Verizon service. In my case, it’s phone service because that’s what they offer at my new location. OH NO! This is NOT what I was told back when I renewed. Not to mention the fact that this is NOT what I signed up for. And I made sure to cover my bases by asking two and three times. And now they are trying to tell me that I have to have Verizon Phone Service. OR I can pay the Early Termination Fee (which would be $300) if I wanted to cancel and not keep some sort of Verizon service.
Are you f’ing kidding me? THIS IS NOT WHAT I SIGNED UP FOR. I am not going to pay out the Wazoo because of THEIR mistake. They need to start taking responsibility for what they say and do!
I asked to speak to a Supervisor. So I was placed on a “brief hold” – Ummm, last time I checked, a “brief hold” was NOT 45 minutes. Sorry Verizon, I do NOT have all day to sit on the phone to wait to talk to ANOTHER person who is more than likely going to lie to me. So I hung up.
And if the CS rep said one more time “I apologize that you were given wrong information” one more time, I was going to flip. Yeah, you are sorry, but I am the one that has to pay? Right. Not gonna happen.
Does anyone have any advice on how to get this resolved?!
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DONNAMH
August 16, 2010
service/ replacement of defective procuct
I have been with Verizon for probably 20years. I had wireless and internet. My newly purchased cell phone ( under 3 months) went belly up on Friday. I went into a store on Saturday to be told that since it is a 'warranty' issue they cannot give me a cell out of their inventory. I, instead would have to be withouth a phone until Tuesday when it was 'sent' to me. In addition, in this same time frame i ordered a 'landline'. It was supposed to be turned on in 24 hours. It wasn't. I called and was told it was scheduled to be turned on on the 18th, but 'good news' the gal on the phone could have it moved up to the 16th. Today, is the 16th and they have no record of that call and I will have no service til the 18th. I currently am paying for cell phone service and land line and am using a 'disposable' phone. Can you say "VERIZON SUCKS' I can and will discontinue all my service in October when my contract expires.
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