Did you know that by just upgrading your FIOS internet speed RESTARTS a new contract. The VIOS rep may fail to tell you that. Just a simple upgrade in your internet speed restarts another year contract. THE REP NEVER TOLD ME THIS... WHAT A RIP OFF. I only found that this out when I was planning to drop FIOS service, deceptive practice. The sneaky service rep offered to let me out of the contract if I agreed to a $175.00 early termination fee.

I recently upgraded my cell phone from Verizon . Within 4 months, the screen stopped working. The phone is clearly under warranty and I have been trying to get it replaced for the past week.

These are my complaints:

1) They sold me a lemon phone
2) I am not the person whose name is on the account and needed to get that person to call and approve. When I got that person to call, they did not tell that person that the approval was only for 24 hours, that they could add other users to the account or that there was an account password
3) When I called back, I was told the authorization had expired, and that I needed a password - something they had not mentioned to the official user
4) After getting authorization again, I was told my phone was not under warranty anymore because we had switched the account user name when we bought the phone
5) After calling back again, it was determined that the phone actually was under warranty, but needed a manager's approval which would take 1-2 days
6) The result is that my phone has been broken for a week. I am a polite and reasonable person, but out of the 5 representatives I personally spoke with, 3 were extremely rude and treated me noticeably less politely when they understood that my name was not on the account.

I would switch my service provider if I could, but I am locked into a 2 year contract. Do not make my mistake, the customer service is terrible, get a different provider!

I initiated service with Verizon 7/27/09. That day, I was asked to pay a 125.00 deposit, which I did. It was understood that I would get that back when/if I terminated service. My service started on 8/3/09. I terminated service on 2/1/10. To date, I am STILL waiting on my deposit. I have made at least 12 calls to customer service. I have had 2 live chat conversations and STILL, I have yet to receive my money. No one can tell me why.. At least 3 reps have stated it would be sent- ('I'll make sure it's processed and sent today!'). I won't go away until I get my money.

We have been Verizon customers for the last 3 years, and up until 6 months ago, we were pleased. Our last 6 bills have had unauthorized fees for seervices we did not order. When we call Verizon they transfer us to the 3rd party company, who tells us they will stop billing and refund us the money. yet each month, we keep finding the fees on our bill that range from $8-30each time. And we have yet to see our refund. they now currently owe us $130! My husband calls and calls and calls. He asks for addresses, phone numbers, supervisors, and just keeps getting told the same thing every time...We are about to move and when we do, we are not going to continue with Verizon for service. And i am still going after my refund.

Signed up for the triple play bundle package with Verizon. Was promised a price of $99.99 a month.

My first bill (including taxes) was $274.83, my second bill was $132.61 (including taxes).

They tacked on all sorts of installation and activation fees the sales rep did not disclose to me when signing up. Yes, I even asked and I was told there were none.