NEVER TRUST VERIZON...I HOPE MANY PEOPLE READ THIS..BEING A NEW YORKER I HAVE SEEN GREAT SCAMS IN MY DAY BUT THIS REFERRAL FRIEND AND SHARE THE NETWORK PROGRAMS ARE THE BEST BY FAR... WHEN YOU HAVE FIOS LIKE I DO IT IS NICE TO HAVE YOUR FRIENDS AND FAMILY HAVE IT ALSO SO YOU ALL CAN CATCH THE PROGRAMMING AND WATCH TOGETHER... BUT THE WAY IT IS SET UP IT IS NEARLY IMPOSSIBLE TO GET ONE PENNY OF THE REFERRAL REWARD OR THE SHARE REWARD... SO FAR I HAVE TRIED 7 TIMES, , , YES I AM AN IDIOT... I NEVER SAW A PENNY AND WONT EVER AND NEITHER WILL THE PEOPLE WHO I GOT INTO VERIZON WHO ARE ANGRY WITH ME NOW...
FIRST YOU HAVE TO USE YOUR COMPUTER TO GIVE ALL YOUR REFERRALS INFORMATION TO VERIZON AND I MEAN EVERYTHING ABOUT THEM...THEN YOU WAIT AND IN A FEW DAYS GET A REFERRAL NUMBER... YOU HAVE TO SEND THIS TO THEM USING EMAIL... THEN THEY HAVE TO USE THEIR COMPUTER WITH THIS REFERRAL NUMBER TO ORDER WHAT THEY WANT FROM VERIZON...THEN THEY GET A NUMBER IN A FEW DAYS AND THEY HAVE TO EMAIL THAT NUMBER TO YOU AND YOU HAVE TO EMAIL VERIZON THAT NUMBER AND THEN THEY HAVE TO EMAIL VERIZON THAT NUMBER ALSO WITHIN ONE DAY OF EACH OTHER... 3 MONTHS LATER YOU GET A CHECK AND THEY GET A CHECK TO THANK BOTH OF YOU FOR JOINING... HERE IS THE CATCH, YOU CAN NEVER CALL VERIZON TO ASK A QUESTION ON THE PROCESS OR ABOUT THEIR SERVICES ETC BECAUSE THEN YOU DIDNT COMPLETE THIS TOTALLY ONLINE... THE PROCESS IS MADE TO BE DIFFERCULT BUT IF YOU DONT KNOW EXACTLY WHICH CHANNELS YOU WANT, WHICH SPEED OF INTERNET, HOW MANY MINUTES ON YOUR PHONE, WHAT SERVICES ON YOUR PHONE YOU WANT, WHICH PHONE YOU WANT TO ORDER, WHICH PACKAGE OF MOVIES AND EXTRAS YOU WANT, IF YOU WANT COAX OR ETHERNET, WHICH DAY YOU WANT INSTALLATION ETC YOU CANT FINISH IT ONLINE BUT HAVE TO CALL TO ASK A QUESTION.
WELL MY AUNT AGE 67 ASKED ONE QUESTION ON THE BROADBAND SPEED AND WE LOST HER REFERRAL, MY GRANDPARENTS AGE 78 76 ASKED ABOUT CHANGING THE INSTALLATION DATE AND THEY GOT SCREWED ALSO, MY FRIEND CANCELLED HBO FOR SHOWTIME AND MADE HIM VOID ALSO...
EVEN IF YOU GET EVERYTHING RIGHT VERIZON WILL SAY THEY DONT SEE YOU BOTH IN THE SYSTEM TOGETHER...ANOTHER GREAT LIE... NOW FOR THE BEST PART WHEN YOU ARE DISSATISFIED OR FELT LIED TO AND WANT OUT OF VERIZON BECAUSE YOU DIDNT GET WHAT WAS PROMISED THEY CHARGE YOU 350 DOLLARS EACH...SO YOUR FRIEND DIDNT GET THEIR REFERRAL FEE, YOU DIDNT EITHER BUT YOU WERE EACH CHARGED 350.00 SO VERIZON MAKES 700 AND DOES NOTHING...NOW YOUR ANGRY AND YOUR FRIEND IS ANGRY... THIS IS A NO WIN SITUATION AND THE BEST SCAM EVER..
I WARN EVERYONE ON THE TRAIN AND BUS RIDE TO NEVER TRUST VERIZON ABOUT ANYTHING...
WARN EVERYONE YOU KNOW AND PERHAPS SOMEDAY VERIZON MAY LEAN TO TELL THE TRUTH OR AT LEAST CARE ABOUT THEIR NEW MEMBERS INSTEAD OF SCREWING THEM KNOWINGLY AND HURTFULLY... YOU GET A FORM LETTER SORRY WE DIDNT EARN YOUR BUSINESS FEEL FREE TO CONTACT US ANYTIME TO RETURN...YES FOR A SECOND SCREWING... I HEARD THEY MIGHT BE A 150.00 RECONNECTION CHARGE..WHAT A GREAT SCAM...OFFER EVERYTHING, GIVE NOTHING, TAKE MONEY GET PAID MORE MONEY TO LEAVE.

On Wednesday, 04/07/10, I called Verizon DSL technical support because of a slow internet connection. I had originally signed up for a 3 MB connection at my home, and signed a one year commitment to have their service. Starting out the cost of my DSL service would be $29.99. I was fine with the price and having to sign a one year commitment. I then decided I needed a higher speed, so I upgraded my service to their 7.1 MB service for about 54.99 a month. Today, 04/08/10, when the Verizon repair man came over to check my wiring and DSL he informed me that I shouldn't even have been offered a 7.1 MB connection because I could not get it in my area. I was never informed of this either when I originally signed up for DSL service with Verizon. I was offered the 7.1 MB package, but due to money issues I couldn't afford it at the time. The repair man stated that I would need to be down graded to the 3 MB plan, which was also fine with me. When he handed me the phone to speak with their ordering department, they then informed me that I would only be able to get 1 MB of service at my home. Again something that I was never informed of. On top of offering me a slow connection, they want me to pay about $30 a month for that service, even though when I originally signed up for the DSL service it was only $19.99 a month. When I asked them why I couldn't have the price it was when I originally signed up they informed me that there was nothing they could do about it. They also informed me that I am now required to sign another 1 year agreement with them. I told them I already signed a one year agreement and it didn't make any sense that I would need to sign another, they told me that there was again nothing they could do. I have paid my bill on time in full every month, and never had a complaint until now. At this point I am now canceling my DSL service, and I would advice anyone ordering DSL service with Verizon do plenty of research before ordering with them.

The amount XXX.XX is past due. Please pay now to avoid interruption.. Next to it, they had an option Pay Now.

I was in a rush to just get the bill paid, so I figured I wouldn't have too much of a problem. I scroll down to the bottom of the screen, click the checkbox saying I read an Agreement that is somehow necessary to perform a simple payment, and then hit Submit.Apparently, I was the victim of a bait-and-switch billing system. One that when you select one option, selects the other option on the next page.

I got TWO confirmation emails saying that 171.10 would be deducted from my bank account. I IMMEDIATELY contacted verizon, could not get a person by phone and got onto the "live chat" option. The person that I spoke with (after four tries to explain) ASSURED ME that only ONE payment was scheduled.

One payment was deducted from my bank account on April 3rd. GUESS WHAT? The SECOND payment, for exactly the same amount was deducted AGAIN today, April 6th.

I contacted Verizon and after talking to two people, waiting for almost an hour, I got the message that I would receive a refund in 7 to 10 business days. It's ok to auto deduct from MY account, by when Verizon makes a mistake, they take 7 to 10 days! That's nice. The 171.10 deducted the second time cause a check to bounce.

Fee: 35$. That caused a second check to bounce. Fee: 35$. I had enough to cover the two checks WITHOUT the extra 171.10 being debited. So now am short 171.10 + 70.00, thanks to Verizon's error. I asked the billing office about paying the 35$ fee due to their error and they transferred me to finance. Finance told me to call the 800 number tomorrow and speak with billing, then disconnected me.

When I looked into this practice, I see that Verizon has known about this problem for a long long time, - that the bill pay page is deceptive and takes you to another page, which then doubles the payment. I want this overdraft fee refunded to me and I want this deceptive practice stopped!

In February I contacted Verizon to sign up for a less expensive phone service. The representative told me if I upgraded my internet service to FiOS and combined it with my phone service I would pay less. I would have the lower rate for a year with the option of renewing it for a year. I was obligated for one year. After 3 months my bill increased by $20/month, and I was told that was the length of the promotional offer. There is no way I would have knowingly agreed to a 3-month deal. I was mislead, and probably lied to. Beware of over-the-phone deals. Get it in writing!

I have cable service with Direct Tv but I am billed for a bundle package through Verizon. The bundle includes phone, internet, and cable. I have never been able to use the high speed internet portion because I'm not aailable during the hours a technician can get to my location. I've been billed for this service everymonth which I'm requesting credits dating back to November. All 3 services have been interrupted because I refuse to pay the entire bill until I see the credit adjustment. I was never able to use the free 3 months because again the time frame for a tech to come out simply just does not work with my work schedule. I am very disspleased with the number of phone calls I've made toVerizon only to be transferred all over the place and having to constantly repeat myself over and over. I'm receiving no professional service and it appears to me that they don't believe in "ONE CALL RESOLUTION" I will also be informing the Better Business Bureau about this because I shouldn't pay for a service I clearly haven't been able to use. Tech support is very aware as there is notes regarding the issue.