I’m a former Alltel customer. I was told that my contract would be respected and I did not have to suffer any changes... wrong! I decided to cancel one of the three lines that I had and first I was told to wait and cancel until the end of my pay period because I was going to be charged for the full period. Ok, I did, a few days more did not hurt.

On the same day I explained that I also wanted to change my plan to lower my bill. After all, I did not need all the minutes that I'm currently paying for... and again, I was told in person by a Verizon representative that I just had to wait and call one day prior to the end of my period to make the change.

I called today and was told that in order to change my plan I have to buy a Verizon cell phone because my Alltel cell is not "compatible" with their plans. That means another 2 year contract.

I refuse to get into another contract because the plans they are offering are not fulfilling my needs. Now I'm stuck with the plan I have unless I pay the cancellation fee of $400.

Now I definitely know that I do not want to sign another 2 year contract with Verizon. This is a trick; she even said that Verizon did not want to force Alltel customers to buy new cells when they absorbed Alltel, how considerate from their part, right?

Not to mention that customer service was not the best, I miss Alltel, now I have to start my research again for a decent company.

4 visible reps in the store, only one with a customer. I was greeted immediately. I had a question about changing a plan. I was told to wait until the rep who was with someone finished. The 3 other reps did nothing. 30 minutes later, (literally)I was assisted. The rep was rude and short with answers. My family cell phone bill averages about $600 a month for the last 2 years. The rep told me that he could not answer questions until my phone balance was paid. My account was not over-due. He literally would not answer my questions at all. I called Verizon from the store and they said I had no payment due for 2 weeks. I gave the phone to the rep to speak to them. After hanging up, he said, it is their location policy to do this. Pay my balance or I would need to call Verizon and "simply" deal with them for all questions. That store has literally tanked.

We called on 2/24/10 to make a change on our services, after Verizon had already over charged us on boxes. We wanted to go back to the orginial bundle that we started with ten months ago. From then on it's has been HELL!! They turned off our phone Monday A.M. and we haven't been able to get an answer to when it will be back on. Its has been over 53 hours without a phone and my husband is a heart patient. We have made call after call on our cell phone and can't get anyone to tell us what is going on, or return our call. I have been on hold for many hours on the cell and passed from one person to the next and no one seem to know what they are doing. What is going on with this company? We are so frustrated as what to do next.

February 23, 2010

In Dec. 09 I decided that I had enough of my black berry and went into the local verizon store to see about a new phone. I explained to the employee that I am very water active and am interested in a water proof phone. She told me that they do have them in the store but if I where to call or go directly to verizons web site I could get a better deal. I went to the web site- not sure exactly which phones were water proof, I decided to call and make sure I got the right one. Verizon sales person new exactly which phone was best for me, after I explained how much time I spend on the water, she set me up with the water proof phone. I asked her a number of times to verify that it is water proof and her answer was yes. I then decided to add an additional line and get two of the phones and change my calling plan. Then I was transferred to an authority figure whom disclosed that this part of the call was recorded asked if I did approve all the changes and if I wanted any additional changes. I again asked him if the phones were water proof and his response was yes. I told him that was all I needed. About two weeks ago after kayaking my phone was broke and appeared to have water damage (phone got splashed but not submerged) I was surprised and called verizon that night. They informed me to call my insurance company but I felt that paying $39.00 for a manufactures defect wasn't right. The sales man informed me that he didn't think the phone was water proof, then read some spec's to me about the phone being able to go 112 meters underwater and that he will send a new phone out. I received the new phone yesterday and today it broke. I went kayaking but placed the phone in a zip lock bag due to recent experience. Got out of the water to discover it too got splashed and broke. Being very upset about this defective water proof phone I went into the store. There I discovered that verizon originally did not sale me a water proof phone and since 30 days have past I was stuck with what I have or I could buy a water proof phone. This is not acceptable. I feel that I was deceived during the original purchase. I feel that now the customer has to record all conversations with verizon in preparations of a dispute and to have accessible legal recordings for up coming law suits. I should be sent the two phones I had originally purchased, the car power chargers, a financial credit to my billing, and an apology. Thus far verizon representatives 3 sales people and 2 bogus managers have given me the run around and basically informed me that I am stuck with what I have and if I don't like it go elsewhere. Currently searching for pending lawsuits against verizon with similar issues, will contact better business bureau, attorney generals office, post internet add, local paper adds, and contact the local news stations, unless this is rectified with in 48 hours.
Sincerely:
Micah
808-217-1671 currently not working!!!

When we first moved into our house, the lady who was setting up our local phone and internet apparently didn't know what she was doing. Over the past 4 years I've easily spent 12-14 hours a year on the phone with verizon over spotty internet and phone issues. Their techs don't listen to me when I tell them I can see what the problem is (like the cable to our house flapping in the wind. I finally duct taped it down). They've been rude and inconsiderate. They say my account is "not set up correctly" like it is my fault. I can not WAIT until ANY other phone or internet service comes to the area and I can give them my service.