I cannot work for over the week since Wednesday, November 25th, 2009, because Verizon disconnected my Verizon High Speed Internet for Business Service in error.
Verizon had provided TWO accounts the same phone number. This went undetected because the phone number was servicing both my modem and another customer’s land-line. Then, this other customer failed to pay his bills and, eventually, his service was shut off the phone line in which also shut down my connection being we were sharing the same phone number.
Verizon has no idea how and why this situation occurred. They promised the connection would be restored Friday night or early Saturday which did not happened. I was notified the order is placed but because of the department being closed on Thanksgiving and on Friday the order was pending and not fulfilled. They guaranteed me that first thing on Monday it will be expedited and service fully restored on that same day. Also Ashlee, the Verizon Customer Service Supervisor, said she would call me back on Monday to keep me updated every step of the process. Apparently, the supervisors from Verizon have a short memory: one of the supervisors forgot to place an order of the new line on time and other supervisors forgot to call me back numerous times.
On Monday, November 30th, 2009, Antuanne, a supervisor at Verizon, informed me that I have the Internet but there is a problem with a lose wired that will be fixed on Tuesday morning. On Tuesday, December 1st, 2009, I was informed that someone will fix the problem during a day - yes, someone tried to do it at the end of the day but they wired it incorrectly. On Wednesday, December 2nd, 2009, I cannot work because Verizon is still working on the problem for the whole day and I should wait until Thursday...
Today, Wednesday, December 2nd, 2009, the connection is not restored yet. I spend numerous hours on the phone with Verizon daily. Every time I am promised that I will have service today or early morning. Apparently, I still have no Internet and cannot work.
Verizon failed to provide service as it was agreed. Also, Verizon failed to provide a good customer service. Finally, every time Verizon supervisors provide different excuses why I have no Internet and promise to fix the problem during a day; however, no promises had been fulfilled so far and I still cannot work.

To whom it may concern:

I am contacting Verizon for my grandparents who at this time are very upset with the level of customer service they have received. They have been loyal customers since 01-09-07 and they have yet to be provided with the complete service promised to them and their promotional gift. My family and I whom all reside separately have since subscribed to FIOS on the recommendation of my grandfather. It is not fair to him that he is being treated this way after he gave Verizon such rave reviews with his family.

When my grandfather signed up for his service he was promised a digital camera as a promotional gift. My grandfather has called several times in reference to this camera and has yet to be provided with the camera. Instead of his promotional gift my grandfather has been given the run around by representatives time and time again for the last two years. I would like to know how we are going to resolve this issue and in a timely manner it has dragged on long enough.

Sincerely,
L. Tate

Every few months Verizon adds on 'other providers' to the business phone bill; needless to say without any permissions from the account holder. This month they added 2 charges of $49.99 each from ILD teleservices for some bogus operation called "Contact Msg Mthly Fee".
Verizon phone reps are chosen (I'm guessing) for their extraordinary ability to soothe even the most frustrated customer complaints, and will always remove the charges and service when requested. However the whole business of adding on 3rd party provider charges when they are not requested and totally undesired smacks of fraud. I would guess plenty of people never notice the extra charges. Coincidentally (or not) I just reduced my bill by getting rid of 2 800 numbers.
My questions are :
"Who gave Verizon permission to tack on any 3rd party service provider they feel like to my bill?"
If I tried that stunt with my customers without their knowledge or permission I suspect they would have a screaming fit.
Are there any class action lawsuits pending which will at least discourage Verizon from this sleazy practice? I see there is one for wireless data customers who are getting billed $1.99 any time they hit a data button on the phone.

I started a new business, but haven't made any money yet. From July 12-August 2, 2008, I rented a cottage on Cape Cod. I had rented that house continually since 2001. The house only has dial up service. I called the Verizon number listed on the website for dial up information so that I could use my laptop to receive email and do research for work. The customer service person was obviously Indian although he used an American name John. John couldn’t understand what I was asking for. There was no supervisor on duty. Finally, after two rounds of John leaving me on hold, he came back and gave me a phone number. The number was in the next town. It seemed reasonable to me, and I linked up the computer daily to that number. In the past, each fall after I rented that cottage, the rental co. sent me a bill for $30 to 40, which was similar to bill for all previous years. I’ve always had a number to link to that was in another town.

In August, I received a call from the Rental company that the owner of the cottage had received a bill for $929.89! Of course, the owner Mrs. X was very upset, but she paid the bill, and expects me to pay her back. I was astounded by the amount of the bill, which I was sure was a mistake. I called Verizon customer service. I talked to a supervisor, and she talked with someone and was able to deduct half of the bill, which was supposed to be refunded to Mrs. X. However, Verizon put the refund as a credit on her bill. I was still concerned about the remainder of the huge bill, and asked her for the information for customer service. I have called and written several times. I still owe over $400 to Mrs. X, and I have lost use of the house.

On June 27, 2007 my son ordered land line service and direct TV from verizon. He needed to put a $100.00 Deposit. He did this by electronic check over the phone from my checking account. The next day we canceled because we were misled about the deposit being for both the TV service and land line service. He was told that it would take up to 3 weeks for us to receive out money back.

Understand that they took the money out immediately. Back in July we started calling for our refund I spent at least an hour if not more being transfered from person to person no one could help me. Some of the personnel were very rude some tried to be very help full.

I have called again in August and again in September. Now the problem is I need proof that I paid the $100.00 The bank and verizon did an ach check pay. There is on actual check only the deduction from my checking account. Verizon has my confirmation number that I paid this. I did send the information and I am being told, if they accept this proof, it will take up to another 6 to 8 weeks for repayment. I have already been waiting 3 months. I think this is long enough. Also they may not accept the proof that I sent to them when I call it takes at least an hour on the phone and at least 5 or more people. Can some one please help get my deposit back.