i cancelled fancy texting and recieved a call to email for my

$ 9.99 refund

please

Verizon tried to sneak an "Internet Security Suite" charge into my bill. When I called to have it removed, the representative was very quick to remove the charge but said "you probably activated this through your email - you have to be careful what you click on." First, I do not open any emails from Verizon because they continue to inundate me with communications even after I signed up for FIOS, so for the last three months I have routed all of their emails to my SPAM folder. Second, if I were to open an email and click on something that was going to incur a monthly charge to my account, the ad absolutely must mention in print somewhere that this would result in a charge. The fact that the representatives are trained to provide this type of response - and to immediately remove the charge without any hesitation - tells me that they are actively engaged in shady business practices and they are counting on the fact that people will not scrutinize their bills. (This charge was hidden under "other services")

Absolutely shameful.

On July 2, 2009 I went to this Verizon store to replace a defective cell phone. The store processed the replacement request and advised me that the new phone would be mailed via FedEx to the delivery address. The phone is my nieces who I have on my account. On July 3, 2009 the replacement phone arrived. We swapped out the battery, boxed the defective phone up and made sure the return label was on the box before we deposited the return box with phone inside in the FedEx drop box outside the above mentioned Verizon store as instructed and this was done on July 8, 2009. When I received my phone statement in August there was a charge on the bill for this defective phone. I called Verizon and they informed me that the phone had not been returned as of the closing date of the bill. I asked them to investigate and was given a reference number bu the customer service department (48281294). About 2 days after this request I received a return call from Verizon stating the phone never made it back to their return warehouse. They advised that I call FedEx and have them track it. Since the time the phone was returned I have misplaced the copy of the tracking number. I called FedEx and asked them to track it from the day I dropped it in the FedEx box because I thought they would have a record of what was picked up on that date since they have a scanner and can scan the tracking number. FedEx advised me that they only keep information for 7 days which I find very hard to believe. There has to be a record somewhere in their organization of what was picked up at that box on July 8, 2009. I am trying to resolve this but am getting no help from either Verizon or FedEx on this. Verizon states I am responsible for the return of the defective box and if it is not found then they will charge me $279.00 whic is excessive for a broken phone. I feel that FedEx has to have a record on that return box somewhere and they are just not willing to help with this. I have no reaosn to keep a defective phone and I do have a person who was there when I dropped the return box.

Verizon officially sucks. Originally ordered a bundle package and caught on my bill that they did not in fact bundle my services. Now, it is a 2-3 month wait for the "bundle request" to go through... THIS SHOULD HAVE BEEN BUNDLED FROM THE BEGINNING. THATS HOW I ORDERED THE SERVICES!!! Needless to say, I literally have spent AT LEAST an hour and a half on the phone with verizon each time that I've had to call them. You get bounced around from one rep to another and at the end... nothing was accomplish or rectified. They never have a supervisor available. When they are supposed to call you back... they don't. Game packages, protection packages, extra modems... all billed to me when I specifically detailed I did not want this things. Worse worse worse absolutely worse experience ever. Too much to write about, but have only had them for 2 months and have had 5 discrepencies with this company. DEAR: Time-Warner Cable, PLEASE PROVIDE SERVICES IN NORFOLK, VA ASAP! WE'LL GLADLY GIVE YOU OUR MONEY.

-PISSED OFF VERIZON CUSTOMER

We just moved to VA from TX. If you can avoid Verizon's residential services in Norfolk area. Please do. Save yourself the headache and hours on the phone arguing with customer service.

Verizon
P.O. Box 11328
St. Petersburg, Fl 33733

RE: Local Connect (LCS) Confirmation number (081323) $209.90 charges on my phone bill and Legacy LD Intl, Inc. $23.30 Verizon confirmation number C5283884 and Late fees of $25.00 per month

Gentleperson:

Pursuant to the Federal Fair Debt Collection Practices Act, I am asking that you cease all collection efforts per our telephone conversations and confirmations of these disputed charges they are not charges that I made.

I do not owe the money that you have attached to my phone bill as third party charges you have stated in your collection request. And the late fee is void and null and should not be accumulated. I have spoken to both of these third parties in this matter and disputed the charges.

Please credit my account to for the agreed upon bundled contract of $118.00 price as we contracted for phone internet FOIS service.

Failure to verify this alleged debt upon my written request may constitute a deceptive or unfair trade practice upon your part: and subject you or your agency to civil damages of up to $1, 000.00 plus attorney fees, and and/or a Federal Trade Commission action, with penalties of up to $10, 000.00 per violation per day.

Very Truly Yours

Fred Sweezer Sr.

CC: to Local Connect (LCS) Confirmation number (081323) Legacy LD Intl, Inc. $23.30 copies to Federal Trade Commission