Verizon complain 6 4 09

At about the 20th of the month of April, 2009, I called Verizon Customer Service to add the TV (basic service) to existing Internet service of (7MPPS) and Phone service (unlimited local calls & all 13 features) for the advertised special of $64.99/Month + tax, after Daniel from Verizon Customer Service assured me about all the charges/fees, No installation charge, No charge for router and three TV boxes, only $64.99 plus taxes, he scheduled the 6th of May 2009 for this service, Verizon installer did not show up on the 6th of May, but came on the next day which was the 7th of May, on that day Mr. Rhett Miller from Verizon (I asked for his card and gave it to me) did the installation, I informed Mr. Miller repeatedly that since I have six young children to only install the basic TV service and I pleaded with him and agreed to make it impossible to activate any pay channel or movie, he agreed, finished the work & left, then I realized that Mr. Miller has forgotten his work computer in my house, I called and located him and called me back the next day saying that he will pick up the computer in a day or two, also Mr. Miller forgot to give me the Network Router identification name and Pass word for the internet Network that he changed, so we did not have internet service until Mr. Miller picked up his computer two days after the installation date and asked him about it and he apologized for it. Three weeks after that I received a bill from Verizon for $326.00, I called (all calls are logged & timed) many times without any success, first Mr. Robert from Verizon claimed that part of the charges because of 5 boxes installed, then after a week they agreed it was only the 3 free boxes, then Summer and her supervisor Frank claimed that someone activated some pay-channel or movies, and adamantly refused to give me any credit, I explained to these people what I told the Installer. they brushed of, and last time I called Verizon Darlin told me that my bill will be $163 instead of the $226.
I changed all of my services to another company (thanks God we have a choice) and they betrayed me one more time, I ordered my services to be disconnected on June 3d, 2009, the same day the other company will do the installation after 4;00 PM, but Verizon disconnected my services on June 1 midnight. You can ask my neighbors about Verizon. they'll be happy to tell you their sufferings, AJ next door "Verizon is grown too big, they are lazy, when they sent me a huge bill I stopped being their customer"
Small consumers like me are being cheated by big corporations like Verizon, our elected politicians care only about their selves and their reelections. Please protect the citizen.

Verizon Pen
500 Technology Dr
Weldon Spring, MO 63304

This company everyone knows as "Verizon" sent a bill to my address for a phone line that was not mine. I notified them that this was a very serious error. I did not hear from then again for two months after which they had sent a bill much larger than the first bill. I then received a bill from a collection agency! What kind of company is THAT out of touch with its own operations that it sends errant bills and does not even correct the errors?! After I received the bill from the collection agency, I disputed the debt, since one has 30 days to dispute a debt in case it is bad, and I also sent a copy to the BBB. Within a week, Verizon submitted a near duplicate entry to my credit report. That is absolutely outrageous! Submitting knowingly false data to someone's credit report because they complain to the Better Business Bureau. That is so unlawful it is a joke.

Verizon, it is so unsurprising that you and MCI are now one. You will no doubt lie, cheat and steal from many more consumers than MCI did alone, but you will likely suffer many more class action suits against you, as well.

In March 2009, we were moving our business location from one city to another about 10 miles away. In order to do that we had to cancel phone and internet at the old location and have the services moved to the new location. This required two new phone numbers, one for the regular phone, the other for fax/DSL. When I called to complain that the internet portion had not been completed satisfactorily (failed to work), I was assured all would be done correctly the next day. Next day came and went. So I called again. I was assured again that the next day it would be. I asked for a supervisor. The supervisor gave me her assurances that all would be completed the next day. Next day came and went and still no internet. I called again, and this time the agent said that no request for internet services was on our record. She puts in the request and says it would be 7-10 days before we could get hooked up. I again asked to speak to a supervisor and this time a supervisor agreed with the other agent that there was no such request for internet for our phone lines. She agreed that it would be 7-10 business days etc., but that she would make an exception and put as on for the next day. Next day came and went. No service. This was now Friday and the service was supposed to have been working on Monday.

On Monday I called again and I immediately asked to speak to a supervisor. I gave her the name of the supervisor I had spoken the week before who had assured me all would be operating the next day and that it was now a week and still no DSL. She said that the name of the supervisor I gave was her own name and that she did not recall any such conversation. I got pissed.

And all this was after I had had a similar experience with trying to get Verizon DSL hooked up at my home, dealing with tech agents from Pakistan and India at night. After several phone calls the next day, I eventually told them to refund my money and forget the whole thing.

I didn't have that option for the business. If there had been any real options for the business, I would have booted Verizon after the second phone call. As it is, it finally required 14 phone calls to get it right.

I wanted DSL service so I got local phone service at my old apartment. We got two cell phones so the local phone service was not needed, but I was told that I cannot get DSL without local phone service. A year later I was moving and called Verizon to see if DSL is available at my new place. Both the website and the operator said yes, and so I asked to move my phone & DSL service. They said I can transfer my phone # to new place so I requested that too. Weeks later they found out that I cannot get DSL at my new house (after asking me to walk around my neighbor and ask if any of my neighbors got DSL, and I found out that none of them could). I canceled my phone service and asked for the $88.10 of the phone installation charges back. The logic: I agreed to getting phone service because Verizon said I could get DSL, and if DSL wasn't available, I wouldn't have gotten phone service in the first place. I was led to get phone service based on either flat-out lies or incompetence on the part of Verizon, and I shouldn't be the one paying for it. Verizon called today and said they'll refund only a charge related to a "site visit" but not the installation charges. I explained my situation and logic again and the rep said, "well, you insisted on keeping the phone number, and that's evidence that I really wanted phone service. We got you phone service and so we won't refund the cost related to the installation of phone service."

Another statement she made: "DSL is not regulated by California Public Utilities Commission (CPUC), and Verizon never said they will deliver the service as promised." Basically they can be unaccountable and it's OK. When I said that both Verizon's website and the rep said I could get DSL at my new place, she said it's just a simple, honest mistake. Even now, the website still says I could get DSL! Honest mistake? Why haven't you fixed that?!

If you really want to try getting Verizon DSL (or FiOS or whatever they're advertising) and you didn't care much for their phone service, make sure you get in writing that if they cannot deliver DSL, even your phone-related charges must be refunded.

On the first part of Dec. 2008, I canceled my account with Verizon Fios, which included phone, internet and TV. I received a bill dated 12-13-08 that showed they owed me $31.88. When I called about my refund about three months ago. The girl preceded to tell me it would take thirty days for them to make the adjustment. Well it has been over thirty days and today I receive another bill from them stating my balance is now only $13.61 owed me due to them charging me every month for services I don't even have. I guess they will continue to do this until they clear out my credit owed me!!! These people are lairs & thieves when you call them, they must pay them well to lie and keep your money! Never have I ever gotten a honest person when I've called them, this is one reason why I canceled with them. Unfortunately I now have them for my wireless phone company due to merging with Alltel. Guess that will have to change too!!