I have a land line with verizon, after about a month, they opened an internet account on my bill (I do not have a computer). After calling they gave
another name and service address for the account.
Said they'd reconcile the bill. Instead the added a
75.00 early termination fee. each month bill me for
late fees and interest on over 400.00. I also saw in the newspaper locally that someone had a fraudulent account opened in their name. It is on
my credit and I think there are enough people out there to file a class action!!

We need a box for the new improved? Cable for our TV.. .3 of us called...6 hours... no results.

I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.

I took Verizon FIOS tripple bundle (Phone+TV+Internet) which they adertise is $99+tax. I have been getting bill for 160 per month since last 3 month and this month I got 175 $. When you call them they wont adress your question and most of the time they will hung up the phone.

You cant even disconnect the services for that they say, they will charge early termination cahrge which is 199 $.

They are cheating people. They advertise FIOS tripple bundle for $99 per month but they bill around 175 $ every month.

Is there any way we can deal with these people or can take leagal action against them ? Please let me know on [email protected]

Thanks

I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free internet service (at a value of $21.99 monthly) with free modem, shipping, and activation, expired 10/31/08 so I wanted to take advantage of signing up for this service before the end of the month.

I signed up under the assumption that this coupon wasn't indeed misleading. I verified with the CSR why I was calling in to sign up for this introductory offer.

I was NEVER informed Windows ME wouldn't be compatible with their service. I haven't had internet service at my residence for several years and have an older Gateway computer. Only after $80.84 was debited out of my account was I informed by a Verizon rep that only Vista or XP are the operating systems compatible. I feel that I was led astray by false advertising.

I ended up speaking to multiple reps in India but had no success in ever obtaining internet service on my home computer. I was subjected to lengthy hold times and there was a language barrier struggle that resulted in very frustrating communication. I also spent more money out of pocket holding on their toll free lines for 30-60 minutes on average waiting for help. This caused a significant overage of minutes on my T-mobile cell phone bill. This is costing me an additional $50.00 out of pocket!

Here is my greatest source of irritation. $80.84 was debited out of my checking account without an invoice or a call that this was being done. In this economy where I live paycheck to paycheck, this nearly caused my account to overdraw.

Absolutely aggravated, I canceled all service well within the 30-day money back guarantee. I called in and was informed by a rude CSR that my initial coupon was never honored since I don't have a home phone. She also stated that I was lying about using a coupon. Then, I was told that half of my money would be refunded on the bill cycle date of Nov. 13th with the other half being refunded upon receipt of their modem. November 13th passed with no deposit to my checking account. This led to yet another horrid experience with Verizon where I was told that the earliest my money could be refunded was now Dec. 28th. The reason? “It could take one billing cycle. Even with your 30-day money back guarantee, it could take two billing cycles."