I thought it was a free ringtone next minute I am being billed 9.99. I didn't ok this charge. Do not want the bill. Just happened a second ago.

I signed up for verizon freedom bundle, with verizon wireless service and direct tv and internet, they told me for 134.99 a month plus taxes, and my first months bill 200.72 my 2nd months bill was315.67 my third months bill 202.08 they are charging me verizon games I don't have, I called and told them, they took a start up fee out my mastercard, for my wireless phone, the told me29.95 they took 59.95 plus 19.95 for directv, twenty dollars more than they was suppose to, I can send you copy's off my bill.

i called to speak to the cancellation department and i was told that i would have to pay a cancellation fee. But i am on active duty military orders. According to the soldiers and sailors act i am not required to pay this fee but i was told by a mrs Wright. in the cancellation department that i would have to pay the fee.

After a five week ordeal w/techs to try and fix my USB broadband card, I contacted customer service to adjust my bill! Keep in mind that in one day I had 238 min. on one set of calls that dropped 3 times. Now remember you only get credit for ONE min. on dropped calls. This is a direct line to verizon techs (800-951-2351) and (866-298-5373). I was instructed by verizon techs to use these numbers to for calls to continue with the same tech. so I didn't have to start all over again with another (that only happened 7 different times...on *611 ya... you know 20min to connect 20min to explain the problem and then 40min~80min for the new tec. to read out of his/her book of trouble shooting. Not solving the problem.)

Anyway to make long story short, I finely got a tech that was able to fix the problem!!!(Thanks again BELTON, #4601)----replacing the USB720 GO FIGURE. At this time I had in 3wks (40hrs) of my time involved.

Well, now get this, the first replacement (like 80% of verizon employee's) didn't WORK!!!

Because verizon was out of USB720’s (rebuilt) I was giving an UM150.It works fine. (Again the short version) this took 2wks. For the UM150 to find me and my computer.

Most people would have giving up by now and I think that’s what verizon banks on.(I mean BANKS the "noun" as in deposits)

That’s the ground, now comes the insanity. BILLING!!!

First the cell ph., because I went over my minutes using the 866&800 numbers talking w/verizon techs(238min in one day)Per verizon employee’s. This resulted in $20+ on my bill. It took over an hour to *** of my bill. The reason I was given by a verizon supervisor for not being able to *** the charge was "it was my choice to call those numbers (866, 800) instead of *666 woopsssss!!! I mean *611 number. The credit, after some rather intense langue was given.

Now the USB broadband. I was given a 77.6% credit for not being able use the USB720 for over 2 months. The key word "USE». That means when I want to for more than 7min at a time. And not just at curtain times during the day.

Keep in mind I had over 40hrs w/techs and the new UM150 works just fine.

Again I was told by the verizon supervisor “I can’t give you credit for time you used the USB720"

I told her again that 90% of the usage was with a verizon TECH tiring to fix a verizon problem.

What Part of USAGE could she NOT GET!

Thank You corporate America for taking our money and providing such great service!

And remember were not happy until your unhappy.

Last winter, a Verizon salesperson rang my doorbell & convinced me that that I would save money if I canceled my current cable & telephone provider & bought the Verizon FIOS bundle. (Internet, phone & TV) I signed the contract for $129.99/month & confirmed the contract over the phone, which was also required. I've since been charged over $200, three separate times for the month. They've been EXTREMELY difficult to contact by phone or email. If I get through, this is their response:

1. "You'd better pay us now or we'll cut you off. You never had the bundle rate."
2. "I work at billing, I can't help you."
3. "Let me transfer your call back to our voice messaging menu."

They cut off our phone yesterday. I've contacted the BBB & FTC & I'm waiting to speak to a THINKING person at Verizon, someday, instead of their greedy, careless thugs. Until then, they won't see another penny from me. Lawyers are welcome to contact me. I don't want my credit destroyed by Verizon bullies.