I ordered a bundled package that included land line phone, DSL with 3mps, and satellite. First I was not eligible for the satellite but my $20.00 was taken and not refunded 2nd was not notified when service was turned on for the phone. 2 weeks later I phoned and was told it had been on for over a week... no compensation plus time missed from work as I was given a date when it would be "installed" Lastly the internet connection barely hit 1.5 mps which compared to dial up a family member has that is free from walmart. Canceled service December 14th within the 30 day "trial" I am still being billed for the DSL and being threatened with legal action for the phone portion. Getting through to someone is nearly impossible. After hours... yes HOURS on the phone I reached someone who could only "explain" the bills... duh! I was told I would need to call this number AND this number as everything is separate from one another. Once again this is taking hours I hold for in access of 45 minutes only to have the phone picked up and immediately hung up... which starts the process all over again. I keep trying to no avail. They were very quick to respond to my online inquiry about attaining service. Which by the way I saved to my computer for just this occasion. It was full of lies and empty promises. The rep online couldn’t help by the way had to call someone to actually get the service. Of course they picked up right away.

I have never singed up for anything from this company before and i am being charged monthly for something that i don't use or know what it is. Something about ringtones!

I did not order this subscription and would like it taken off my bill. Please verify this request. Thank you. Sharon Marquez

Verizon FiOS has the worst Customer Service department that I have ever encountered. The automated assistance BEFORE you talk to a human is completely unprofessional and useless. After holding from 30 minutes to 3 HOURS and talking to a warm body - my issues still were not resolved. I scheduled a technician to come to my house between 1 and 5 pm - they showed up at 11:30 AM and left. It has taken me another 3 hours of holding and speaking to a technician and a supervisor to reschedule my appointment. Unbelievable. Completely unprofessional! I will be going back to COMCAST if this the way that the FiOS Customer service is going to be.

My son passed away on November 15, 2007. On Saturday, his widow received a threatening letter from Afni Inc. saying he owed $109.06 for a Verizon phone bill with a number they never, and he never throughout his life had. It was, according to them, under his name and address. She was hysterical because my son died with excellent credit. She asked me to call them and I did this morning. They refused to talk to me about it, saying only she could call. I said she is newly widowed and very upset, but they were very rude and cold, refusing to talk to me. This is a horrible thing to do to someone who just lost her husband, but to refuse to discuss it, forcing her to have to deal with it at a time like this, is cruel.