At 10:30 AM this morning (Thursday June 20), I called the number Verizon publishes for their Northgate Kiosk and Northgate store. http://www.verizonwireless.com/b2c/dispatcher

The phone rang for 6 minutes but nobody answered. This is not uncommon, they often appear understaffed, and that can be understandable. However it seems like robbery that Verizon has billed me for those 6 minutes.

Since changing is costly and time consuming it seems like the old Ma Bell slogan "We don't care, we don't have to."

Thanks,
Tom (long time customer).

I got my bill for December 2006 and found it to be $10 more than it should be. After some internet sleuthing I have found out that my account was changed, that features that were included for free were erased and added as premium features that I have to pay extra for now.

I previously had access to the wireless web and had 600 included text messages, now I have to pay for my text messaging and the internet is a thing of the past. After unleashing my fury at my local verizon store and calling a friend in the company, my tirade produced a name. A Sales associate by the name of Alex A. from Fargo, ND that works at a Grand Forks ND Verizon store (store number M3589-01). Altered my account without my authorization.

After speaking with his manager Barry, I was apologized to and told that nothing can be done as my plan is no longer available and they cannot put that feature back onto my account without charging me now. Do I smell a rat? I think so. I was also informed that this shady character Alex actually profited with a kickback on his paycheck for his slimy efforts.

He also assured me that Alex did this by mistake. Yeah right. Am I the only one that this happened to? I think not. Who can say if this will happen again? Who is going to stop it? I have spent 12 hours of my normal working day into resolving this issue and all I have is a automated customer service number that I can reach. I want justice!!!

I have a old phone bill with verizon one bill is 2 years old like a 100 bucks. Another one of 60 bucks.

I was told by verizon if I paid it. i would be able to get all over verizon services long distance ect.....

I have a bill dec 13 1997 its around 2200.00 dollars
I was told the statue of limitation was 7 years. Any they could not deny me long distance cause of it.

Ill be paying the other two bills off in full.

But if they try to me deny me. Ill goto a full hearing with the ny state public service commission.

Has anyone else ever had this kinda situation.

I've been with Verizon for over 3 years. Over 6 months ago I referred a friend, who had been with Spring for many years and convinced him to switch to Verizon, I was supposed to get a $25 credit on my account for the referral.

As of today both he and I have spoken to several customer service reps at least 3 times each; every time they told me the credit would be on my next bill. Today I called again and now they tell me there is no evidence of that credit ever being requested. To access my friend's account I was asked for his SSN which I obviously don't have. I asked to speak to a manager, they wouldn't let me, but the rep I spoke to told me he spoke to a manager and she couldn't do anything about it. Now I'm sitting with a referral promise of $25 and no credit. None of the reps I spoke to in the past left any info on my account regarding this and every time I call I have to repeat myself. This time I was on the phone for 27 minutes with negative results. It's incredible how this billionaire companies spend ridiculous amount of money every year in advertising to attract new customer but don't spend a penny to keep those they have. My next step is to complain to the Better Business Bureau and the Federal Communication Commission, at this point is not even for the money anymore (my time is worth more than they stupid $25) but as a matter of principle.

VERIZON IS A LIAR. By complaining to the above entities it affects their overall rating and I encourage anyone who has had problems with them and any other dishonest company to do the same.

Verizon Wireless - We Never Stop Working For You. YEAH RIGHT!!

I always pay my Verizon North bill as soon as possible after my statement arrives. A few months ago, I noticed a late charge on my bill. I paid the bill in full, less the late fee, and told them there must be some mistake. On my next bill, the $3.50 late fee was marked as unpaid and a $3.50 late fee was added to that fee. I still got no satisfaction from Verizon, and the following month another $3.50 late fee was added to the late fee portion of my bill because I had refused to pay it. So I was charged $10.50 in late fees in all on a bill that was not late in the first place. Finally, I did get ahold of a representative who made an adjustment to my bill. However, I find that Verizon North is giving customers less time from the time bills are sent to the time they are due, which I am certain is an underhanded way to collect more in late fees.