Verizon Super Pages delivers 2 books to the homes and business they service, a small and a large. In the large we have a full display add, in the small we have no add and the single line listing is not correct. Depending on the customer (like my wife for example) she put the large book in the mud room closet and the small book on the kitchen counter. However even though I am paying thousands of dollars for advertising, when they deliver the 2 books I may not be getting any advertising in a particular home? The sales reps provide you with the circulation numbers, however those numbers don't reflect which book is being kept or discarded. Let me try an analogy, you decide to advertise in a particular newspaper on a particular day. The paper trying to increase their advertising dollars sells duplicate advertising and then delivers 2 copies of their paper to each customer on the same day with different advertisers. Does that explain it to you?