I have been a good customer by paying my bills on time and fulfilling my contract of two years. Recently the Verizon Wireless company and I had a dispute over a very high phone bill. I just want to terminate my service. I have called three times, been on hold, and explained my woes to six different people. The managers all say that they will "take care of my request to turn my cell phones off " Today, I still have service. I know that I'm being billed for this service, and I no longer wish to have it. Isn't it illegal to continue to provide a service to some one who not only does not want it, but has made a request not once, but THREE times to have the service turned off? I have also contacted the BBB and filed a complaint. I also have files a complaint with Consumer Guide, and I will continue to voice my frustration until the matter is resolved. At his point and time I will NEVER go back to Verizon Wireless and I'll tell every one I know to steer clear of them.

each time i call verizon concerning my phone i get multi lies and trickery trying to get me to change my plan. verizon is one of the worst companies i ever had to deal with in my life. i was sent a replacement phone to cover the warrenty of my old phone and was informed the new phone wouldn't cause any changes to my account, but once i receive parts of the new phone after taking three deliveries by fedx to make a complete phone verison wireless wouldn't activate it because they told me on today i got to change my plan. i asked the supervisor if i go out and buy a phone just like the one i already have would they activate it and the answer was no. i'm being cheated out of my warrenty and being threaten to chance my plan i been having for five years. verison is the worst cell phone company in the united states, because each time i ask them to put what they are saying on the phone in writing they come up with an excuse. A boycott is were me and my family are heading, because word of mouth is the best advertisement in the world. being robbed of my warrenty of getting a phone to replace my old one unless i change my plan to a more costly one.

I went in to the irvine spectrum store looking to upgrade my phone. sales person swore up and down I could get the droid x by the 28th. called in the 27th becuase I did not get the promised "confirmation email" according to the very rude customer service rep the phone was back ordered and would not be shipped until august 3rd. did not even over me a solution just "sorry you were told that" very bad customer service I pay these crooks $200 a month this is very bad business. Im going to write a letter to the president of my company and ask that Western Digital Removes any envolvement with Verizon wireless. for $200 dollars a month I would like to feel that I am taken care of and not like everyone I talk to has no clue or just clearly lies. you can never get the same story...

I have had the same phone number since 1994 back when it was Centel. It went from Centel to alltel to verizon, back to alltel then finally to Verizon. I have spent over $40, 000 on cell phones and cellular service. I am a self employed individual and have had my ups and downs. Regardless of my ups and downs, I have always paid my cellular phone bill. When it was Alltel, I always received excellent service and they understood the ups and downs of being a small business. They never dinged me or made it hard for me and sometimes they would run my service two months before I payed it. They ALWAYS gave me a courtesy call about my bill and I always payed the full amount due. Back in July of 2009, having heard that verizon was taking over alltel, I called Verizon and inquired about what was coming. I specifically talked about my feelings and how I operate and wanted to know if I was going to be a name or just another number when Verizon took over. They told me that it wouldn't change and that they wanted me to stay because, with my service history, I was a valued customer. HOGWASH!
My problems started with service, it started degrading and I called about it- their excuse was that I still had an Alltel phone, or still has an Alltel number- blah blah blah... they kept giving me excuse after excuse until they had me completely in their vise.. ALL Verizon... thats when they screwed me.
Back in December of 2009, I decided to go to a storm2 from my BB curve 833o- I had everything done and when it came time to complete the transaction, they informed me that I would have to pay the $500 plus because my account had been blacklisted and I would not be able to charge it to my account. I asked why and they researched it and said that my phone had been shut off back in september of 2009. I asked for how long and they said 20 minutes or so... WOW- I asked if they recieved payment and they said yes- they recieved it immediately the same day, within minutes.
I then set up a scenario for them: Here I am, a customer with over 10 years (15 to be exact) of loyal service, Over $40, 000 spent on cellular service and equipment, ALWAYS paid every penny, NOT under contract- WILLING to commit to another TWO YEARS of GUARANTEED MONEY... and were they willing to sacrifice that for a stupid little incident after 10 plus years of loyalty... they DIDNT CARE- so I left.
I called verizon that night and started turning off ALL service except my main number I've had for all these years. I told them that wasnt getting shut off until I could port it over elsewhere. Folks, I am a single person and I pay over $240 per month to verizon- I have a DROID, AIRCARD, and a second phone for the grandparents.
The regional manager called me the next day and told me he couldnt get the blackmark off my record and that it would stay for six months- but if I would come in to the local store, he'd make it right- I did, and he did. He worked with me on the equipment and I stayed- And I dumbly kept all my services...
The last straw is that in May of 2010- My bank returned a $600 plus payment to verizon by mistake- As soon as I received a text message from verizon that my payment had been declined- I resubmitted it from my phone using the 'my verizon' app and it went through. They got their money immediately on the second go round.
The next time I tried to pay my bill using the phone, I was told that I can no longer do so and that the only way I can pay my bill is CASH ONLY and only at a local store- I was told that in order for me to resolve the cash only terms- that my bank would have to submit something on official letterhead to verizon's TREASURY DEPT. stating that it was their mistake- then the TREASURY Department would reverse their actions... My banker did... and THEY DIDNT.
SO, now here I sit- with a $517 bill due... verizon has sent me a text saying that my service will soon be interupted because of non-payment... I guess I now realize that I am a friggin number and that 15 years of loyalty means jack shit.
Side Note**** I also have had an aircard for 3 or 4 years that has never averaged over 50kb/sec at home. I started complaining to alltel as soon as I got it and it was always a different story- they tried several aircards and whenever I'd call in, the tech would work some keyboard magic and my service would improve some, only to degrade within 24 hrs. After Verizon pirated over- they continued the same dog and pony show. They DID send a tech out to my area, but wouldnt tell me when he'd come and that he couldnt come to my home to see my equipment and its performance... LUCKY ME, I just happened to be home and saw him, so after I approached him, he identified himself. We stood on the side of the road and talked for 2 hrs or more. He did show me where I was using a tower 1.8 miles away and that it couldnt handle the data demands and that it hadnt been upgraded since 2004. I've only had a card since 2007 or 2008- so that means I was lied to when I initially got the card.
He did tell me that Verizon would have to spend approximately $260, 000, 000 in the area to bring it up to speed.
Whenever I called verizon to see what they were gonna do about my issue- the 'supervisor' s only ultimate alternative was that if I was unhappy then I could cancel my service... SO- here I am with over three years of not getting what I paid for- I was strung along with promise after promise- I paid out over $3000 for broadband performance I was promised but never got.. and they said I could cancel my service. I asked to be taken higher than the supervisor and was told that wasnt possible...

Does anybody know a good attorney that would want to look at my story?
I have all records to prove my story.

About two months ago, my Blackberry Storm stopped charging. I visited my local Verizon Wireless store and received a replacement phone, which I later found out was refurbished. This did not bother me, but what did bother me was the fact that this new phone would lock up every day, requiring me to remove the battery to reset the phone. After a couple months of doing this, I finally went back to the Verizon Wireless store in Mt Juliet, TN and spoke to Alex. I told him about the issue that I was having and also that I was very upset with the performance of the phone and their network. I told him that if he could not replace the phone, then I wanted him to activate another phone that I had brought in. He said he would happy to activate the phone, and he did so. The reason for e complaint is that now I am using a two year old flip phone after paying over $200 for the Blackberry smartphone. Come on Verizon Wireless. Replace the phone that I paid $200 for with a working phone.