I switched to Verizon over two years ago from AT&T I heard it had excellent technical support and service. My Lg Env Touch constantly turns off; it had already been replaced. I went to the Verizon Wireless on LaCieniga. I replaced this phone prior to my visit, which did not fix the problem. The second replacement was a refurbished unit and did not work well. They suggested replacing the battery but it was not in stock so they sent me to the Verizon at 1503 Vine St Los Angeles 90028. There, I signed in and waited for my turn, While looking at phones I started chatting with a customer who was trying to replace a phone, I said that the Motorola Droid was a great phone. I was then rudely interrupted by the manager who went by the name of "IfeanyI", I'm not sure he gave me his real name, he was an African American man about 5"8. He told me “if you get her to buy it I will give you a $20 discount. I ignored him and waited my turn, "IfeanyI noticed I was no longer talking to the customer and to skipped my turn.. After waiting an hour my name was called, I talked w/ a representative about my LG EnV Touch and conveyed my problem to her stating that this is my second replacement with the same problem. She called the manager, he told me I ‘options’, I could buy a new phone, or because my phone was ‘damaged’ I would have to use insurance to get the problem fixed. I had just visited the first Verizon store a day ago they said it had no damage and told me numerous customers complain about this same problem. He spoke to me in a very arrogant way. I then asked him about replacing the phone, for I knew I had an upgrade- but he told me I had to pay full price- without explaining why. Throughout our entire conversation he was extremely rude and condescending, so I informed him of his unprofessionalism. With that he told me to "leave the store” humiliating me in front of the other customers and threatened to “put it in the system that I was kicked out” This was by far the worst customer service I have ever experience. I want some action to be taken to prevent other customers from having to go through this experience.

Verizon Wireless contacted me at home on 4/28/2010. They wanted to show their appreciation to a loyal customer by giving me the opportunity to renew my plan early and receive a Storm 2 for $50 (after rebates). I wanted to make sure I wasn't missing anything so I confirmed that A.) my plan wouldn't need to change and B.) the phone was definitely $50 (after rebates). Both A & B were confirmed and my order was processed. I was told I would receive my new phone in 3-5 days. When I hadn't received my phone in that time I called Verizon Wireless. This time they told me the phone didn't go out because I needed to upgrade my plan to get that particular model. That's odd because I had already confirmed that wasn't the case. Now I was told the change would only be to add 50 minutes and there would be no additional charge. Why doesn't that just happen automatically? You want to give me 50 extra minutes for no extra money and you need me to confirm that? Well, I confirm it so I can get my phone. Now they tell me the phone will be $100 (after rebates). Wait a second... you called me a week ago with this $50 deal and no plan change and now there is a plan change and the phone is $100. Since I insisted they stood behind their earlier claims they told me they would have to "pull the phone call" and listen to it. If it went the way I claim they will honor the deal. "Pulling the phone call" will take anywhere from 1 day to 2 weeks. Do they think this is all part of my master plan? I'm trying to rip them off for $50? I was waiting for them to call me and then my plan would be set in motion... now I only had to hope something would botch delivery so I could call back a week later and save an extra $50. Congratulations, Verizon Wireless... you're on to me. I guess I have to return to my high back chair, pet my hairless cat, and plot my next sinister plan.

I don't know why these cell phone carriers think they can keep tacking on charges when customers don't authorize the items they charge for.

Verizon Wireless just sent me my first bill. There are $27.00 worth of data charges. I called them and the rep told me it's for using the phone for GPS navigation. First of all, I don't use that service ever! I have my own Tom-Tom in my car for GPS. Secondly, I don't even use internet or texting services. The rep actually got annoyed with me when I told him that I didn't understand how a cell phone company could do this arbitrarily. He said that they don't do this arbitrarily. OH NO? Then why are these charges on my bill??

He supposedly removed the charges and the navigational services but I'm pretty certain I'll still have a problem when I send my payment in.
I just switched to Verizon from T-Mobile (I'm really disgusted with them!). I even switched my internet and landline over to Verizon. Once again, the nonsense starts up with another wireless carrier. These carriers need to be better regulated by the government but then, the goverment is run by a bunch of nitwits!

I purchased the Verizon Air card after seeing all the hype on TV about how great it was.
After the purchase I got home and open the instructions and they states there was a 5.10 gig limit, any extr was.05 per meg

Had I know this I would not have purchased, my last bill for 7 days of service was $271.00 they said I used 9.0 Gigs. I find that hard to believe.
When I was with ATT my monthly Payment never exceeded $65.00

This is a ripoff and the FCC needs to be contacted,

In 2007 I lost my job, 2 days after I purchased a home. To avoid losing my home, I took a job making $20k less than my previous job. I took on a part time job so I could pay my bills. During this time I decided I no longer needed my Verizon Cell Phone. I had no reception in my home, so it only made sense. I called Verizon and cancelled my service and was subject to a very large fee. I knew I couldn't pay it all at once and was told by the Customer Service rep, that I could make payments on my account.

I made payments on my account when I could. During this time I also disconnected my Direct TV and was paying their $400 fee and I also had a major health issue that caused me over $3600 in medical bills.

After a few months, I was sent to collections. I called the collection agency immediately and paid the balance in FULL. I asked if they could remove the charge from my Credit Report. They said yes, but then realized that the owner was still Verizon and told me I needed to contact them.

I contacted Verizon and was told it would be illegal for them to remove a valid account from my credit report, even though it is still showing a past due balance of the full amount. I was told by the representative today that it was reported acurately as of Nevember of 2009, however as shown on a credit report I have dated May of 2010...it is still showing past due.

At this point, they can continue to do nothing. I just want to make sure that everyone knows all about how Verizon Wireless treats their customers during hardships.

I paid my mortgage and paid my bills and cancelled services I could no longer afford, so that I didn't lose my home or become another statistic, and this is how I am treated.

All the other debts that were sent to collections due to my hardships have been paid in full as well and removed from my credit report. Verizon Wireless is the only company that refused and tried to tell me that if they removed it, it would be considered bartering, which is illegal. Why was it that everyone else was willing to help me remove something so it doesn't affect me for SEVEN years?

Thanks Verizon Wireless for all your help!