Verizon wireless is uncaring and does not present themselves with pride!!!

I signed up for email for my cellphone through Verizon Wireless. I was told that it would cost $5 per month. This is a lie! It is only $5 per month if you don't use it! If you use it, you incur data charges, which I was blaming on my kids. It actually was costing me $5 and $10 to $15 per month in data charges. This is a ripoff!

I have been researching the Droid/Verizon and IPOD/AT&T online and decided to go into my local Verizon store and give my current carrier the option to sway me and to find out my options for upgrading.

I spoke to a sales person who explained the phone and I was leaning towards the purchase even though the phone is expensive. I told the sales man I was not eligible for my $100.00 discount for the "new every two" till August but that I was considering just paying the $200.00 now just to get the phone instead of waiting. He advised me that I would have to agree to a new 2 year contract (I already knew this) that I would be waiving my $100.00 credit in August and would have to wait 2 years again for that discount (yeah knew this too) but what he told me last made me livid... that Verizon would charge me $20.00 for a EARLY UPGRADE fee!!! What the heck is a early upgrade fee??? Its not good enough for these greedy people to ensure my business for 2 years and not give me a $100.00 credit but they want to make ME pay for them to retain my business? I know its only $20.00 when my retarded butt was about to pay $200.00 but it is the principal... I REFUSE to pay $20.00 for NOTHING when this deal already benefits them so much!

In December of 2009 I received an offer from Qwest for a package deal including High Speed Internet, Landline and Cell Phone service to be provided by Verizon Wireless. The service was to start on 1-4-2010. I was gone the month of December and when I returned home on December 3rd, I was advised by my current cell phone provider that I would be charged a $200 early termination fee. I called Qwest the next morning, 1-4-2010 and cancelled the order. I received confirmation by email that day from Qwest that the order had been cancelled. I returned the cell phone and all their equipment which was never used to the address from which it was mailed on 1-5-2010. Verizon continues to bill me for cell phone service which was never activated. I went up to their office in the mall here in Duluth, Minnesota and spoke to their representative showing them the email from Qwest confirming that the order was cancelled. I called their representatives on several occasions and told them that the order was cancelled. I am still being billed for services never received.

Company philosophy (internally): "Better to beg forgiveness, than to ask permission. We take care of each other." Or "do whatever it takes and we'll fix it later".

When you are "intiated" into the fold, with absolutely no training whatsoever, you are instructed that we are Verizon Wireless, but... no they're not. They tell the customers that, but... when there's a problem they have to send you to a corporate location or call customer service.

There was a $1.1M callback on payouts from Verizon Wireless, because Flexicom was collecting monies on incomes that were unsecured. Instead of taking responsibility for the procedures that were approved by Flexicom to their employees (a trainee follows the training) Flexicom charged employees back for bad charges over a period of several months.

Even with the chargebacks, it was impossible to make any money as a rep or a store partner. This was because including the chargebacks you still had to make store goals, which were near impossible. So... Flexicom would fire or move you if you didn't make store goals but then they would issue chargebacks so it was impossible to make any money.

Here's the kicker: Flexicom paid the $1.1M and then issued the chargebacks, in doing the figures (at one time) Flexicom made an enormous profit by paying off the settlement to Verizon Wireless and issuing chargebacks to the stores. How? Because Flexicom collects 100% of the monies up to the store goals (minus increasingly small expenditures) and they would keep all the monies made post-store goals by issuing chargebacks. The several months of chargebacks increased the capital gain for Flexicom than any other time.

I cannot go into too much detail. I feel terrible for Bill Goodrich, he's such a great guy. He's the only person who is single-handedly kept the company together.

Let's not even go into Chris Schmedes, Shawn's "ex-right hand man". Who they finally wised up and let him go.

One thing I don't appreciate is someone of these people bringing in Shawn's family or his personal life into these reviews, it's uncivil and innappropriate. He has a wonderful wife and family, who are loving and caring. These reviews should be stricltly business related.

Work corporate direct. Drop the pride of being "so-called self-employed", it's a joke. The only people who make money are those who create a corporation and they sit on the top.

Pros: Bill Goodrich.
Cons: Company philosophy (internal) "Better to beg forgiveness..."