Why don't they sell phones that are PHONES first and THEN toys!

First: My Samsung SCH-i760 failed while it was still under warrantee, but they had no replacement phones. The only phone they offered without a data package had no WIFI connection.

Second: They did offer me a nice deal on the Motorola Droid, but I am forced to carry the data package. With my Samsung, I had data blocked, but was able to use WIFI to sync the phone with Google. So as well as paying for a new phone, I am paying an extra $30/mo for a service I do not want or need.

Third: I was assured that this phone would work “hands free” and link to my BlueAnt car speaker for voice dialing in the car - - which it will not. From reading posts on the web, it is well known that blue tooth voice dial does not work on this phone.

All I want is a PHONE with
1) a screen large enough for those of us who are over 60 to SEE it
2) BUTTONS (not a touch screen) that are easy for older folks to see/feel and use quickly for the basic functions (on/off, dial, end, voice dial and volume)
3) the ability to use the phone safely, hands free, in the car
4) the ability to sync my contacts and calendar with EITHER Yahoo or Google - - NOT Exchange - - so that they are the SAME on the phone and/or via the computer, without needing to pay for a data package! WIFI is just fine! Many of us are computer literate enough to want to sync data, but no longer employed and needing Exchange capabilities or Internet on our PHONE.

Other features are nice/fun to have, but not worth $30/mo on a retirement budget! And I think there would be a huge market for such a device! I think all the phone designers must be under the age of 40 when presbyopia (inability to focus on up close objects) and thus bifocals hits most of us!!! Maybe someone can talk with the manufacturers about a phone targeted to the above specifications.

After 11pm I got crank call on my cell which came in as "restricted" call, thing is I shouldn't have to pay for this call or Verizon should have to tell me who placed the call so I can take-up some action against them for costing me the airtime.

Can't seem to get it through those idiots at Verizon that if I'm your so-called valued customer why in hells name would you subject me to "restricted" calls that eat up my airtime that I'm paying you good money for - - well that's where enough is enough and I think I could easily convince a US District court judge that Verizon has a fiduciary obligation that supercedes our contractual agreement and file a class action suit against you for thia and future losses and earnings.. You may want to run this one past your attorney and get back with me because I'm not taking this shit any more..

Everytime I go in the Henderson store all of the employees talk smart to me. They look at me and act like they don't want to wait on me. The employee name Bobby said to me when I walked in the door the other night everytime you buy a phone you come back with it. I just hate when I go into that store in Henderson with a complaint or problem with my phone they talk so smart and hateful I rather go to another store. They will not let me charge anything on my bill.

I began my ordeal with Verizon on November 6th, 2009 when I called my local store looking for a Samsung Saga Window 6.1 phone. My local store told me that they had 4 in stock so the following day I set off for the store. However, when I got there, I was told that this phone was NEVER kept in stock. (Lie #1) The rep. at the store "looked" at his computer and told me that a phone was available at another store, about 35 miles from my house. Well, I needed this phone so off I drove.

Unfortunately, when I arrived at the other store, I was told that, as at my local store, they NEVER had, nor did they ever keep the Saga in stock. (Lie #2) The rep at this store actually did look at his computer and located the phone for me at yet a third store, another 20 miles away... muttering, off I drove.

This store did in fact have 1 Saga in stock, which I did purchase. Two weeks into my plan the phone began a bizarre routine in which it would shut down, re-boot into Windows Mobile 6.1, open the Today screen and then begin the cycle again.

I took the phone to my local store on 12/5, which is within the 30 day satisfaction period, and after an hour of the rep calling his own company's customer support the best solution they could offer was a hard restart of the phone. While this did resolve the problem initially, it only worked for another few days. I returned to the store on 12/12, one week later exactly, and was told that after a second hard reset, a NEW phone was being ordered for me.

On 12/17 what I received via FedEx was unfortunately a FACTORY REFURBISHED PHONE. Now, I was well within my magic 30 days when I originally went to the store the first time however, since the 12th had been more that 30 days, I was told that all I would be given was a used phone.

So, I called the local store and asked to the rep. that I had worked with initially. I was told by the store MANAGER that the rep. would be in at 1:00pm. When I called again at 1:30pm, I was told that the rep. in question was not even scheduled to work that day. (Lie #3)

At this point, I was very upset and essentially told the store manager to take both phones and shove them so far... well you can guess the rest. In retrospect, probably not the best move, but hey, I was pissed!

I contacted customer support today, 12/18, and related all of the above to the rep who told me that he would transfer me to tech. support to process this as a 30-day return claim and that I would in fact be sent a NEW phone. The tech. support person however said that the customer service rep. cannot make that decision and that I would still not receive a new phone. Well, fine.

I contacted Aaron Flores, who was and is in my opinion the only Verizon employee with any me asure of true concern and displayed to me, a good ethic. Aaron retrieved both of my phones and set them aside for me to pick up later. Why you ask? Because I decided to use this phone for personal use only, not work as I initially intended. (I also intended to move my co-workers to the same plan and phone... their loss)

At one point, I was informed by a rep on the phone that I could file a complaint via the Verizon website, but guess what. Try finding the "complaint" form anywhere... you won't. So, again I called customer support. Again, I relayed the above to the rep who then put me on hold for a few minutes. When she returned, miracle of miracles, she received approval to mail me a new phone...

At this point, I said "no thanks." I will go to my local store and retrieve the refurbished phone and keep it for personal use. But there is no way in hell that I will take my company's business to Verizon. I will keep this phone in use for the minimum required amount of time and then, Verizon can (fill in the blank).

I left T-Mobile when the attempted to leverage additional corporate fees on my account, which were minimal, but more annoying. Trust me, I wish I would have stayed.

Don't do Verizon. I'm sure they'll screw you too.

The "Unlimited" claim by Verizon is not completely true. Because I travel every week I got an Air Card from Verizon. It works great everywhere but my home so I took it back and was told there was nothing I could do. After suffering with it for 3 months and getting locked into the contract someone told me I could get an antenna for it (of Course another 40 bucks)so I did and that still didn't work. When I called Verizon they said that the reason my internet was so slow was because I had reached my limit of megabits so my connection had been slowed down by Verizon until next month. Of course the fact that I didn't know this was my fault since I didn't read the small print on the 5 page contract and there was no responsibility for the salesman to tell me. Between the salesman who know NOTHING (Circut City in Van Nuys ) to the slimy contract I will now be going with AT&T as soon as Verizon stops holding my numbers hostage.