I have LG's Voyager phone. The Voyager was the big thing when it came out, just like the Droid is the big thing now. It was Verizon's idea of something comparable to AT&T's iPhone. I had to pay a substantial amount of additional money for this stupid phone. I have been going through hell ever since.

I am on the 11th (!) replacement phone, and it has had problems such as being "hacked into" from this creep who was stalking me, to having features and functions not working, to having the phone run apps on its own, such as literally talking aloud out of the blue, to having the phone just quit altogether. I spend an average of one hour per month on the phone with Verizon's customer service, technical support, and supervisors in both departments. Frequently, several different Verizon representatives have said: "I don't understand this, because all I have heard are good things about this phone: everyone I have talked to loves it!"

Each replacement phone they've sent to me lasts anywhere from 1 day to 2 months before the problems kick in, one problem arising right after another. For example, my current phone, as of 2 days ago will not allow me to get onto the internet. I click on "browser" and the screen reverts to its original background/wallpaper "desktop" (for lack of a better word.) It drops calls all the time. The most frustrating is when I have been placed on hold for 10 or 15 minutes waiting to talk to a customer service representative from the power company, for example, only to have the phone drop the call a few seconds after the representative finally answers. The phone will not ring half the time when someone calls me, and the "missed call" screen sometimes won't appear for hours, sometimes not at all. Sometimes when it actually does ring, the desktop screen is on instead of the incoming-call screen, therefore there is no way to identify who is calling and no way to answer it. Sometimes I cannot unlock it to answer it. Sometimes it unlocks itself and will run an application I didn't even know it had! This is just this phone I am talking about; the previous 10 phones have had their own odd issues.

Since this model has been discontinued, and since I originally paid good money for it, after so many dysfunctional replacements, I assumed Verizon would replace it with LG's newest replacement model. They refuse to do that, despite it being the right thing to do. Instead, the last 3 Voyager phones have been "certified 'like new'" phones. The first one came out of the box with the "E" on the interior keyboard malfunctioning. Eventually, all the usual disabling issues occurred. The second eventually was like all the others with odd, disabling issues, and the 3rd one, the one I have now, came out of the box with the plastic piece that fits around the camera lens missing, and of course is experiencing the same type of problems as all the others.

Despite my numerous complaints and numerous (in fact, ridiculous) number of replacements, the only other "solutions" they've given me is to 1. buy another phone, or, 2. extend my current contract (which expires in January 2010) and they will give me a selection of "great new phones at little to no cost." Since I am unemployed now and struggling like I never have experienced before, I don't have the money to purchase a comparable phone. Besides, with my luck, what if the new phone I purchase does what this phone has done? I would be stuck in the same trap with Verizon sending me the same model of phone, one phone after another.

If I break the contract now in order to sign up with another carrier, I will be charged $175-$350 as the contract states. Therefore, they have me between a rock and a hard place, so to speak, and I am going to be forced to extend the contract 2 years in order to get a comparable phone at no cost! I cannot afford to buy a phone, and I am seriously considering not renewing my coverage with them at the end of January. But from now to the end of January, I won't have a useable phone. If I get a useable phone, that means I will have to break the contract if I decide to use another carrier within the next 2 years. So it looks like I am endlessly stuck with Verizon.

Are other carriers any different than this one? I have heard bad things about all of them. I used to have AT&T prior to switching to Verizon in mid-2001, and I love the iPhone, but I am concerned about the problems I have read about concerning AT&T, plus their plans are costlier than Verizon's are.

I am a "loyal" customer: I've been with Verizon since 2001, but they obviously do not care about that kind of thing these days. It is a huge money-making corporation, and the discontent of one little customer means nothing to them. Even 1, 000 customer complaints wouldn't even phase them as there's probably more than twice that many signing up for new service or extending their contracts daily.

It's obvious that the days when companies ran and built their businesses by standing behind mottos such as "the customer is always right" and "keep the customer satisfied" are over, especially with these massive, money-hungry, and powerful corporations, therefore, I am disheartened and disgusted with them all. I can see that things are not getting any better, they are only growing worse.

Verizon sent me a bill after I canceled my service on 11/21/09. The bill is for services from 11/17/09 to 12/16/09. When I called about it, I was told that since I did not cancel my service on the end of the billing cycle, I had to pay the full bill. I was told that I signed a contract to this effect. When I asked for a copy of the signed contract, I was told I could not have it.

I got collection calls from ER Solutions regarding a Verizon Wireless bill. Verizon said I signed a 2 year contract and had an early termination fee. Totally ridiculous, but that's not the point. I spoke with a rep from ER Solutions that told me that I avoided paying bills and "am a person that makes consumers look bad"...I said are you serious, this bill is completely wrong! He continued to be little me, I finally got annoyed and hung up. Worst of all though, I sent in a letter explaining my situation. Of course, now they don't want to talk with me and say my complaint is in a long line. At first they called me everyday, since i sent a letter... they wont get back to me. Horrible company, I am actually considering going after them legally even though I will lose money in the end. I can't stand this company or its representatives!!! I never complain about anything, but this company is ridiculous!

I recently received an email regarding an update available for my Blackberry Storm. I followed the provided link and was then instructed to hook my phone up to the computer. I was never warned I would lose any information nor to back it up prior to the downloaded beginning. After the download was done, which seemed extremely long in my opinion, I turned my phone on to find that I had lost ALL of my contacts, pictures, music, and applications. My phone's operating system is much better now, but it isn't worth all the trouble I went through manually adding all of my contacts back into my phone. My advice, BACK UP EVERYTHING ON YOUR BLACKBERRY'S BEFORE THIS UPDATE!! Verizon Wireless failed their customers and should have properly informed their customer that data could be lost with this download.

On 11/16/09 I received a confirmation letter from Verizon Wireless confirming that I had opened a mobile account with them. I immediately called customer service as I had opened no such account. I was told that Verizon had closed the account on 11/11/09 due to fraud. Five (5) phone numbers were associated with the account and 5 blackberry storm phones had been ordered. The representative also told me that it had been opened using my name, address and social security number. For any additional information I would need to speak with their fraud department. Several phone calls later I have yet to speak with a frauds department representative as they are always "experiencing unusual call volume". I have been placed on hold on 6 different occassions only to be disconnected after 20 minutes! One one occassion I was able to leave a voice message and was assured someone would call back, but I've yet to hear from anyone. What makes matters worse is that I intend to file a police reeport and cannot get any information from Verizon on how this fraud was perputrated! Review of my credit report at all three credit agencies revealed no credit inquiries from Verizon. Are they just giving away phones to theives? This attitude just increases the liklihood that identity theft will occur. As I do have a Verizon landline, I have to wonder whether this fraud and identity theft was committed by Verizon employees. I'm canceling my landline, have reported them to the FTC and NYS Attorney General. How can we protect ourselves from identity theft and fraud when companies like Verizon Wireless won't assist the victims?