CANCELING after 10 years of service since 18. I'm about to cancel as well, my plan is a "grandfathered plan" ($30 a month for 300 minutes) and they have been falsley overcharging me for years. These conglomorate phone companies are the WORST, they are the rich that ruin the country with scams.

I heard reported from many people that AT&T slips in extra pennys, dimes, and nickles on your bill that you don't notice and if you do call and tell them they immediatly remove it and say 'goodbye thanks'. Pennies under our noses is a million extra to them. When I was in the ARMY phone cards are all we have to call back home and they're outrageously priced and when you get one and use it you are charged your precious minutes for making calls or even breathing over the phone... it's rediculous, anyone there knows. It's dishonest and creepy, f@#$ing our soldiers over so clownishly.

VERIZON is NO DIFFERENT. For years in and out fo contracts I have ALWAYS PAID FULL AND ON TIME at their stores in-person. My bill isn't ever just $30, it's 37-40. It fluctuates wildly with new and old bullshit charges all the time. SOMETHING TO LOOK FOR ON YOUR 10 PAGE BILLS IF YOU PRINT THEM: Notice how all the major charges on your bill are rounded out to even numbers... I eyed this for YEARS. The first few times you present this with evidence IN THEIR STORES they will waive or adjust your bill but it's good for 1 time normally.

They were claiming I was using the INTERNET on my phone when I didn't know anything about the option or let alone USE IT; said I was being charged for 3 uses. I had Internent and Apps and even the fluctuating costs of texting DISABLED inside the store (always do from person-to-person). Everything, even texting was disabled, all I could do is call people and get voicemail.

Lastly, I never use my phone, I never have conversations unless it's short and work-related, that's IT. I have had many $70-50 bills from my average 35 every few months dotted in. If you present it to them and back them into corners in arguments and show facts and want to know "who is at this address that I am being charged for I did not call" they shrug, shrug shrug shrug everytime. They also take your HIGHEST AMOUNT OF MINUTES ON YOUR BILL and use it against you... ok if I have 300 minutes in 1 month, and I made about 7 calls and recievd 5 averaging 5 minutes or less, and then 1 call that lasted 30-40 minutes how does that pass 300+ worth $58 isntead of my normal unsurpassed 300... they can never explain that either, just throw your 1 30 minute call in the month in your face.

So many people in the past were requesting their bills they stopped printing them in office and said "go here online to this page and you can view and print" which never worked either, always broken links and bullshit like that. Typical abuse of accumulated power, their customer service over the years has gone way down, they have such a huge network and growing company that they don't CARE AT ALL about lesser customers they just tell "bye".

I HOPE TO GOD MY CANCELATION AFTER 10 YEARS GOES SMOOTH I WANT AWAY FROM THIS CRAP, BEING A LONG TERM, RESPONSIBLE AND HONEST CUSTOMER MEANS NOTHING TO THEM AND I AM THE PROOF; MY OPINION IS THAT VERIZON ARE DISHONEST SKUNKS.

I am a new verizon customer, I just got my bill from them less than a week ago and for the past week I've had continual phone calls from an unlisted number that begin at 8 am and go past 8 pm. I finally answered the phone and found it was Verizon wireless wanting to take my debit card over the phone to pay my bill. I told him I would pay the bill when I paid the other bills and wasn't about to worry about a bill that just arrived. I was told if I wouldn't pay him tonight that the "collection calls" would continue. I will be discontinuing my verizon service as soon as possible... beyond rediculous!

I am attempting to find our how a new contract could have been initiated in my name on 203-733-1611 without my approval even though it clearly states on my account the NO ONE but myself can authorize any change that would require a new or extended contract.

Clearly, a Verizon associate in one of their stores either failed to read account notes, ignored them, or falsified the information.

Oddly, the page for “Contact us by email” for verizon will not load.

Has anyone else ever seen a $28 charge on their Verizon Wireless bill for "Equipment Charges"? My first bill had this mysterious charge. I bought the mobile broadband card at Best Buy, and was never told about this charge. I combed over every inch of the contract I signed: not one phrase even resembling "Equipment Charges." I've had several cell phones. I know about taxes and stuff like that. I understand that. What I couldn't wrap my head around was an "Equipment Charge" for something I received for FREE with a new two-year agreement. I e-mailed Verizon, and was told that, because they couldn't access my account (I'm not lying about this, how could the company I'm receiving the service from not be able to access my account?), I wouldn't have to pay that charge. Ok. Good. Next month: not a big deal, but there was a $5 late fee for the "Equipment Charge" I was told was REMOVED from my bill. E-mailed again, with the original case number and representative's name. Fixed. THANK YOU. Hopefully it won't appear next month. And hopefully it will never appear on your bill.

8/12/09 - 1:17 PM. I contacted verizon again regarding the slow connection speed for mobile broadband connection (VZ Access Manager). Representative Ed Perez walked me through an online update. Once this update was and installed. I was asked to restart my computer. Once the restart took place my computer could not find the hard drive. I informed Mr. Perez of this and he insisted that this was not verizon’s problem and he did not know how to fix it. Leaving me now with NO COMPUTER and no internet access at all. I insisted he get his supervisor on the phone immediately. Jerreau Latson was his name. Jearreau Latson also insisted that this incident was in anyway related to the verizon download. I argued differently as prior to the DL my computer worked fine. Jerreau Latson informed me that I should contact apple about the problem. Of course, since Verizon cant help me, push the problem elsewhere. After contacting apple I spent 2 hours reinstalling my operating system on my hard drive. Not to mention is costing me 349.00 to expand my service agreement. Once reinstalled. I called Jerreau Latson back to then get the usb working again when he had yet another rep. contact me. Michael. At this time my computer would still not recognize the usb wireless card. He finally agreed to send me a new USB wireless replacement. The replacement was received 2 days later with no installation disk included in the package. Yet another verizon mistake. Once informing Michael about this mistake he stated verizon would send a cd to arrive on Tuesday. 8/18/09. Thus far I’ve spent over 20 hours fixing this mess and an entire week without internet. Did I mention that I’m self-employed and lost over 2 K in addition that week?? Verizon kindly credited me $10.00. This usb instrument has not worked properly in months and now after all of this they still refuse to terminate my contract.
Damage Resulting
 $349.00 was spent to extend my apple support contract. Over 2 K lost in income. 20 hours of my time complaining and reinstalling my hard drive.. Oh and last months Verizon bill $850.00! Did I mention my cell phone coverage sucks as well and I NEVER go over my mins?