I don't know where Verizon comes off saying they have the best service available, what with the "Network" and all. I am supposedly in their service area and I can't even call my home from across the street. When I do get a call I lose it as soon as I open my phone to answer the call. I am constantly hearing from people who have tried to call me but I never even get a "missed call" notification. Unfortuantely I still have five months remaining on my plan!

I purchased an expensive cellphone on 9/1/09. The sales person at this store sold me insurance on the phone. The phone was stolen on 9/12/09. I tried to file a claim but the store clerk told me the insurance was on "another number". I said I insured the phone, not the number. But Verizon puts insurance on a phone number, not a phone, but they didn't tell me that and even so, it's tricky and deceitful behaviour. Furthermore they refused to correct the mistake and put the insurance on the correct number and wanted to charge me for a new phone! I cancelled service and now they want to charge early termination fees. It's insult and then injury and not even a sincere apology. I think this behaviour is illegal or certainly should be. I wasn't asked to insure a phone line, I was asked to insure a phone and that is what I thought I was getting. I was lied to, tricked and then scammed.

I bought a Prepaid cell phone from Verizon Wireless, I went with the 25 cents a minute plan and had $100 of minutes put on it.
Day 1, I received 2 Text messages from Verizon.
Day 2, I received 2 Text messages from Verizon.
Day 3, I was woke up out of bed with the phone ringing, it was Verizon with a recorded message on their latest deal in adding minutes.

I called their store that I bought it from on at 951 Jefferson Rd, Rochester, and was told they didn't know anything about it and they would have to transfer the call, I them had to press 4 press4 and found out I wasn't going to be able to actually talk to someone.
So, I hung up and called back the store, this time the same girl seemed angry at me, like I shouldn't be bothering her, I then told her I would have to return the phone, she then put me on hold and I waited 5 minutes with no-one picking it back up.
I then found a couple of phone number for Verizon on the internet and called them, one was just one of those numbers that have you pressing button for several minute and not being able to talk to anyone. But on the other I finally get to talk to someone, after giving all my information and explaining my problem, the guy told my that Verizon has been having a problem in New York with Verizon calling with recorded messages even at 3am to many Verizon customers.
I explain I had 2 problems, 1) I don't want telemarketing calls from Verizon on my Verizon phone and 2) I should still have $100 on the phone, but because of this I now only have $97. on the phone as I haven't even used it yet except for trying to solve this problem.
After talking this person, I have no idea if the calls and text messages from Verizon will ever stop, but I do know that I will NOT be credited for the $3. that Verizon used on my account.

I have purchsed the $30 car charger from Verizon Wireless with all my new phones because I though they were better quality than the ones you can get from ebay for $5.00. Well my Verizon charger almost caugh my car on fire. I was at the gas station and when I got back in my car I saw somethig smoldering between the seats. It turned out to be my cell phone charger it had short circuited and smoke was coming from it. I took it back to Verizon store in Columbia, MD and they said it was out of warranty so they wouldn't replace it but they would give me 20% discount off a brand new one. Yeah right ebay purchase for $5 on the next one.

Verizon refuses to port a new Alltel Blackberry to the Verizon network and incorporate it into my Verizon contract. They insist I purchase a new phone. There is no technical reason for this other than to rip off the consumer that already has a compatible phone from Alltel the company they purchased no less.