Today at 10:25 am. I walked into the Verizon store registered my name for service and waited in front of a service tech named Peter F. He was doing something on the computer and did not acknowledge me. I waited a short time. Then another customer just walked into the store (who happened to look attractive/ 20yrs and 5'8"). The employee Peter called out to her "Just come right up, I'm not busy". I looked to see that my name was on the board for the customer list. It was and I was listed as the first customer to be seen. I was extremly upset because I had to be at work and time was of the essence. I would appreciate your intervention in expressing my disappointment. thank you.

I switched to this company a few months ago and have had nothing but problems since, I am very much regretting my decision to change carriers. This is the second major problem I've had with this company and I have only been using their service for 5 months. I recently went into a Verizon Wireless store to purchase a new phone, this was on April 9th, 2011. While purchasing the phone the sales rep told me on at least two separate occasions during the conversation that if I did not like the phone or had any issues that caused me to change my mind, I had 30 days to come back to any Verizon Wireless store location and trade the phone in, and all I would have to pay was a $35.00 restocking fee. This was the exact same thing I had been told when I purchased my first phone from Verizon. The phone I purchased ending up not being a very well made phone in my opinion, it was entirely too slow and unresponsive for what I needed it for, so I decided to return it. I called the store on April 27th, 2011, which was well within my 30 day period to change my mind, and was told I could not exchange the phone. I was told by two different sales reps and a store manager that the return policy was 14 days, not 30. I told them I had been told it was 30 days at least twice when purchasing this phone, and what the sales rep that had sold me the phone stated to me was that it was my word against his, and his manager would not believe me. He actually stated that to me. I asked when this 14 day policy took effect and I was told in January of 2011. I asked if this new change in policy had been posted anywhere or been told to any customers while entering stores or purchasing new phones and the response was "you should have read your receipt, its right on there." I explained that I had not thought that my receipt might say something different as what was told to me in the store, I guess I was a little too trusting to believe that store employees would be telling me the truth and not incorrect policy rules. After getting no where with the store I called the national Verizon Wireless line, and the woman who helped me through that number was extremely helpful. I have only good things to say about her. She called the store where I had purchased the phone and spoke to the manager there while I held on the other line. She came back to tell me that the store manager stated to her that the sales rep that sold me the phone specifically remembered telling me 14 days when he sold me the phone and not 30, and the sales rep that was standing next to him during the sale also remembers specifically that I was told 14 days and not 30 by my sales rep. This is obviously complete garbage. I said so you mean to tell me that with ALL the customers that come in and out of Verizon Wireless and purchase equipment every day, that I made SUCH an impression on both my sales rep and the one standing next to him during my transaction, that they specifically remember who I am and what was told to me? The woman from the national Verizon line said she completely agreed with me that it was EXTREMELY unlikely that they remember exactly who I am, what I purchased and what was said to me during this transaction from almost 3 weeks ago among every other customer going in and out of their store everyday. She could not help me any further, but she did promise to forward the issue up the chain of command to her supervisor and hopefully try to get me some help to resolve this issue. At this point, its really not about the phone anymore. Its about the fact that since I've been with Verizon Wireless I have been lied to on more occasions than I can even count at this point. I actually had to threaten them with legal action and the FCC to get them to deliver $1, 400 worth of merchandise to me that they had charged my account for, and then stated that the merchandise was "lost" for weeks, until finally telling me that it had never even been delivered even though they had my money the entire time! This company practices dirty and dishonest business practices and I am so sorry that I ever switched to their carrier. DO NOT do any business with this company, you will lose money, lose time spent having to call and deal with the issues they cause you, and the complete frustration of being lied to during nearly every encounter with them.

Some Facts about Verizon Wireless


RE: 921884141-00001


In my humble opinion, I would avoid Verizon Wireless at all cost. I am currently fighting them after they have threatened to place derogatory marks on my credit report because I had to cancel service 8 months early due to dropped calls and terrible service. This was a great way to treat a customer after almost five years of dedicated patronage. The new two-year contract came when we upgraded phones.

After nearly a year and a half of calling, sending letters, and spending money on certified mailings to Verizon, I had to cancel my two year contract with them because both of my daughters, (age 14 and 8 at the time), were getting a lot of static, dropped calls every day and wrong numbers calling their cells. On one occasion, my youngest thought someone was following her from school, went to call me, but had no service. The customer service rep at Verizon had to audacity to say to me, “If she would have been a block or two in either direction, she may have been in range of a signal.”

Finally, I went to AT&T. It cost me more, but its worth it knowing my children are safe.

I was called even after several cease and desist letters were sent to Verizon. I was called after they were told not to call my work. I was called 18 times in a nine-day period. I was called names by collection reps. Then I was threatened with my credit report.

I am getting billed $800 from Verizon because of early termination. They don’t care about anything else. Stay away from Verizon. Stay away!! Their service is terrible, and they have over one thousand complaints logged against them for terrible customer service, and other things. I have listed several links in this letter. I will continue to post letters until everyone in America is aware of the way Verizon treats its customers.

Verizon will never get a penny from me for this cancellation. I will fight them until my death. On my credit report, I will add a statement explaining my side, which will not affect my credit. I will also sue Verizon for negligent reporting arising from a dispute. I own a service company and see many customers that I have told my story too. I have spoken to family about canceling when their contracts are up. I have spoken at my church. I have spoken to friends. I will continue to speak.

Here is what others have reported.

http://verizon.pissedconsumer.com/
http://www.consumeraffairs.com/cell_phones/bell_atlantic_mobile.htm
http://pogue.blogs.nytimes.com/2009/12/21/verizon-responds-to-consumer-complaints/
http://www.customerservicescoreboard.com/Verizon+Wireless
http://community.vzw.com/t5/Other/Yet-Another-Customer-Service-Complaint/m-p/427248
http://www.complaintsboard.com/complaints/verizon-wireless-c128175.html
http://www.complaintsboard.com/complaints/customer-servicebilling-c342641.html
http://forums.mobiledia.com/topic23069.html
http://www.groubal.com/verizon-wireless-fails-in-the-customer-service-category/
http://verizon-reviews.measuredup.com/Complaint-Verizon-customer-service-10966
http://www.ripoffreport.com/Search/verizon-wireless.aspx

CC:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

National Association of Regulatory Utility Commissioners
1101 Vermont Avenue, NW
Suite 200
Washington, D.C. 20005
Fax 202-898-2213


[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


Submitted to: Facebook, Twitter, Ripoff Report, Better Business Bureau,

Sincerely,

Robert H
Account: 921884141-00001

We spent an hour and 40 minutes in a Verizon Company Store yesterday in the St. Louis area.

My daughter got a new phone and my wife was supposed to return her old phone. But there were problems with the new phone so the store told us to hang on to the old one until they could work it out.

In the interim, they swept $580 out of my wife's checking account because the phone had not been returned. She has checks out on the account that will now be bouncing... thanks Verizon.

We went to the store with the phone and the return box/label. They helped us talk with customer service (that is a joke) at Verizon. The store person canme up with a great idea. Credit back the money for the phone which will show up "past due" on the account until the phone arrived in two days... great.

Of course only the treasury department could return the money and you cannot TALK to treasury, the head of the call center refuses to get on the phone either. What a joke... AGAIN, the head of A VERIZON CUSTOMER SERVICE CALL CENTER WILL NOT TALK ON THE PHONE TO SOLVE A CUSTOMER'S PROBLEM.
We were told all we could do was request a return of the money after the phone was returned the following week. Meanwhile, checks are bouncing.

I am putting together my plan to move my business from Verizon after almost 15 years as a loyal customer. Customer service was rude and unconcerned about my money and not interested in the situation or my bounced check; not one of them stepped up to work on my behalf or did anything except cite policy, chapter and verse. It was a horrible experience and I am done.

I am writing you this complaint because i was with Verizon service for more than 2 years and had lots of problems with them so i decided to stop my service with Verizon. i disconnected my service before my last billing cycle was up my billing started at February 25 and ends march 26, 2011 i stop my service march 11, 2011 and i was not told that i would still have to pay the full month i think that is a ripoff i am not saying i do not want to pay my bill i do but i only agree to pay until march 11, 2011 any other company only charges you until you last-day that you use the phone only i will not give money away for free. paying for days one does not use a phone it is a ripoff i talk to a supervisor perverse and the supervisor told me that if i would of told him the day i disconnected my service he would have fixed the problem how am i supposed to know that i does not mater i talk to someone i told them i wanted to disconnect my service i just want to be charge the correct price for the days i used my phone service and i will pay my bill please email me at [email protected] and i will tell you my account number thank you so much.