Verizon Wireless
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Category: Services
Contact Information United States
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Verizon Wireless Reviews
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DPatricia Seifert
April 30, 2009
Cancell and billing overcharging
I signed up for Verizon to bundle with Qwest. I assumed they would send one bill and it would be deducted from my bank. I did not receive any bill. I was with them for nearly a month. At 4:30 in the afternoon my cell phone was shut off. I was not at home to use my home phone, so I had to put the amount they said I owed on a credit card, then they said they would charge an extra $15 for that, and also charge me an early disconnect charge. What a rip-off. As soon as I receive my credit card bill, I am going to dispute the charges, also try and have an attorney sue them for stress and harassment and anything else they can find. Such unethical and illegal actions by Verizon should be fined severely and the U.S. Government should have their license revoked.
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DPatricia Seifert
April 30, 2009
Overbilling
I had Verizon Wireless for several months. They misled me on the coverage times and charges.
I called them prior to going for Alcohol treatment for 3 months. They kept charging me and I now have a bill of $635.55 which they say I owe. I cannot get another phone without those charges being paid. They are a totally corrupt and deceitful company and the U.S. Government should shut them down and give them a huge fine for the hell they put us customers through.
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Gerry
April 28, 2009
Liars and harrasment
I went to Best buy and bought the Verizon wireless card for the laptop, i was offered by the verizon sales lady (in best buy) 2 plans, one with limited download and another unlimited, i selected unlimited because i donwload music, movies, and play online games. I went home to south lake tahoe and covergae was very bad, it only worked in a corner in my house, so aftr 7 days i decided to return it. i received a bill for 2, 977.12 dollars!!! Ofcourse i called and asked why this charge, they said the charged me that because i went past kb's in my plan, and i told them that it was an unlimited plan and thats where the whole discution went...well, i read the contract i signed and in small letters it said they would charge x amount for every extra kb, how can they advertise and tell you UNLIMITED if its not.
This was 1 year ago and im still being harrased with the bill. What can I do? please help me.
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Linda P.
April 23, 2009
billing me for cancelled phone line and for continous non-existent service
Two years ago, I canceled a line due to a missing cell phone.They were continually billing me for two lines of service, even though I only had one cell phone.The statement reflected the non-use of one phone.After a letter to the D'ept of Consumer Affairs, they supposedly were going to correct that statement.Unfortunately, it was short-lived triumph.They removed all the bogus billing, only to start billing me for a second line again.I told them I would notify them to install a second line, if I intended to purchase a second phone.They took upon themselves to bill me yet, again.Since my bill wasn't modified, I wasn't going to pay the bill.They discontinued my service, but that didn't stop the continous billing for both unrendered cell phone services.
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Arthur
April 22, 2009
Awful company
The LG Voyager is a problematic, UNRELIABLE phone. With constant shutoffs, resets/restarts wile browsing or playing media, and LCD screens bleeding out, it's a problem A lot of verizon customers share, and verizon is aware of this.
I have purchased a Voyager in March of 2008, and I have had nothing but problems with it. I've have gone through 5 phones, with the last one, a new titanium voyager, being the last phone they will not warranty without a 50 dollars charge.
The instore service is terrible, from there IT guy up to there Manager Aaron, of the Canyon Springs Parkway Store in Riverside California. Rude and arrogant people, especially there sales Rep Chris, I even feel a lil prejudice from some of there employees. There phone customer service is highly acceptable up till the last call I made.
My biggest Problem, is that Verizon refuses to Rectify my last Problem with my phone, because of the LCD bleedout. They want to charge me a $50 fee for a replacement, or go through my insurance. The in store Manager Aaron, and Sales Rep Chris, have stated that I have physically damaged the phone, by not carrying it in a Verizon case. I feel that my pocket with a screen protector is adequate enough for a cellphone. As do many users carry there phones.
The LG Voyager is a clamshell, touch screen phone with a full qwerty keypad. There is a unlock button on the lcd touchscreen on the bottom left hand corner of the phone. It is there where the bleedout shows on the lcd display. I have pulled my cell phone out of my pocket, hit the unlock button on the touchscreen, made a call, went back to place another call, and the bleed just appeared. The phone was never dropped once, or had any physical impacts of anykind. I have read on many forums that this was yet another common problem with the voyager. I know that not all voyagers are bad as I have bought one for my sister in August of 2008, and no problems to this date.
I have gone through 5 phones all for the same problems, since March with the last phone being a Brand New Model phone, So I have a History of problematic phones with Verizon. I have called to try to rectify the problems I have had, but this last time they want me to pay for there defective phone, and since I disagreed, the phone Rep, Suggested I go through a different Carrier.
I have should of learned from past experience with this company, not to do Business with them again. I have had there DSL and Phone service and have had to cancel both services from unsatisfactory and unreliable service. So as a Unsatisfied Customer, I have to agree that they do not guarantee customer satisfaction, and once again be victim by negligent business practices.
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Gerald
April 6, 2009
Unauthorized billing
I have been a customer with Verizon Wireless since 2002 and have always paid my bill on time and also PAID AHEAD for the next billing cycle. After additional charges (Taxes etc.) my $65.00 bill is approximately $84.00 on a typical month. I paid $90.00 against this bill and because of this I end with a balance forward in my favor. I 'ported out' my number to AT&T on February 27th because AT&T offered services not available through Verizon (namely the iPhone). I spoke with Jason, the manager of the Verizon store who assured me a portion of my balance forward would be refunded and included into the next bill from Verizon.
I spoke again with Jason on March 31 about this matter and received conflicting stories from others at that Verizon location. I heard form one that I was billed TWICE in February. I heard from another that I had a balance forward of $75.00 that Verizon applied to that second bill for February covering a time period when I was no longer a customer of Verizon Wireless. I was paying for services that were not rendered. My account with Verizon Wireless was de-activated and I was still paying for service. Jason the Manager told me that this is standard practice and that when you 'port-out' though another company you are charged for an entire month. This story only came out after three trips to the Verizon Wireless location spending no less than 90 minutes per visit waiting and arguing with staff. They argued with me in front of other customers making them visibly nervous.
Verizon Wireless took my money and walked away with it, a customer who paid on time and paid ahead. A customer that convinced other family members to switch to Verizon Wireless years ago. Verizon Wireless punished me for switching to AT&T. I am not the only one to have problems with their billing. Here are some facts I gathered from the Better Business Bureau comparing Verizon and AT&T:
Verizon : BBB processed a total of 13959 complaints about this company in the last 36 months - 8570 regarding Billing or Collection Issues
AT&T : BBB processed a total of 456 complaints about this company in the last 36 months - 263 regarding Billing or Collection Issues
I'm betting that I will be treated more fairly by AT&T.
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lhwang78
March 25, 2009
Misled info caused high bill
I was going on a business trip to South Korea so I called customer service to find out what the costs to use my Blackberry there was. They told me that my texts were about 50 cents to send and 5 or 10 cents to receive. Phone calls would be $1.99. I had an unlimited data plan and it would be 2 cents per kilobyte in South Korea. So I asked how much did I use daily the past few months so I can get an idea of how much it would cost me to use the data plan overseas. The customer service rep told me that I used 3000 kilobytes per month, which is equivalent to about 100 per day. She said I'd expect to pay about $2/day (100kb/day at 2cents per kb) if I used the data plan the same amount i used it here in the United States. So based on this information, I went on my 10 day business trip to south korea and used the internet and blackberry instant messenger (which is charged per kilobyte) the same amount I use here in the U.S. I come back from my business trip and I get a cell phone bill well over $1, 000. I call customer service and go over the bill with them and they tell me I used about 1, 000 kilobytes per day. Basically what happened was the customer service rep I spoke to before leaving on my trip read or calculated wrong and told me that I used 100 kilobytes per day when it was actually 1, 000. I asked to speak to a supervisor and explained my situation. I said over and over again that I used the data plan based on what a Verizon Wireless rep told me. She didn't beleive me. Looking at my bill, I didn't use any text messaging (when in the states i use it like crazy), and I didn't make 1 phone call. this is obviously because I didn't want a crazy bill. So i said to her, "why would I not use the texting and phone to make calls and then go crazy with the data plan if i knew it was so expensive??" And she kept saying to me, "sir, the rep gave you the right information, that it is 2 cents per kilobyte." I kept saying that I know she told me 2 cents per kilobyte, but that she told me I used 100kb per day, not 1, 000! And she kept saying that the rep gave me the right information. She wasn't even listening to me. and then as i'm complaining (not yelling but using a firm voice), she says quickly, "there's nothing i can do" and she hangs up on me while i'm speaking to her. VERY, VERY, unprofessional and you can only imagine how angry I became she hung up on me!!!
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Clyde
March 18, 2009
Terrible company
I have been a loyal customer of Verizon since they started. I also have a business phone through Verizon.
I have four phones on a family plan that are up for a 2 year contract renewal.
I like the features of Windows Smartphones but only plan on using he the software features and not downloading email or surfing the web. When I went to upgrade my phone including a two year contract renewal, Verizon says that I must then also sign up for a $30 data plan that I would not use. So I am not allowed to purchase the phone I want, at any price, contract or not without also signing up for a data plan.
My son's phone broke the other day. I took out an old Verizon Blackberry I had to activate it in place of my son's phone. When I entered in the ESN to activate the old phone, the web site also told me I would have to agree to a $30 per month data plan. This is absurd to say the least.
Evidently, you can get any phone you like at AT&T and do not have to sign up for a data plan. So, looks like Verizon has finally decided they don't need me as a customer any more.
I am now going to switch my business and personal phones to another carrier. Thanks for nothing Verizon.
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Francis
March 16, 2009
Terrible company
Verizon Wireless is allowing solicitors to leave prerecorded voice massages on consumer's cell phone. The massage states that if you are interested and wants to hear more, call such and such phone number. This allows the solicitors to use consumer's allotted minutes which in turn cause Verizon to charge consumers 45 cent a minute overage charges.
Verizon charges their customers at least one minute for anyone just ringing your number. Again this takes away the customer allotted minutes. Sometimes Verizon will resend old erased voice massages to use up a customer's minutes.
Many of the solicitor's phone numbers are unlisted on consumer's phone bill. When I call Verizon about this and about the increase in my phone bill, they refuse to give me a credit on my phone bill.
Does anybody have any idea how many millions this scam produce per year for Verizon?
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Danny Coby sr
February 27, 2009
complete ripoff
In the later part of 08, I finally made up my mind to give verizon wireless a chance, And I went online to the verizon website and I ordered 2 cell phones for my wife and I, and a 900 minute plan a month.It took about 2 to 3 weeks to get my phones and I had to pay up front $125.00 per phone or $250.00 up front to get this great deal, Then there was allso a $35.00 per phone for what they called activation fee so there went anouther $70.00 bucks for 2 phones that I hadnt even got yet.So to this point it cost me $320.00 for 2 phones that still have not got to me by fedex.So finally my new phone got to me by fedex. Only to find out that because I live on the road that devides TN from KY in celina tn.When I tryed to use my new phone I couldnt get a signal to call out with and when ever anyone tryed to call me on my new phone the call failed.So I went back on line to see who I should contact about this problem.They advised me to go to ANY verizon store and my money would be returned because of the fact that verizon wireless who advertizes nation wide service couldnt even give me service because of where I lived.So I took my new phones to verizon store in livingeston tn to get my money back. But they told me sorry we cant do that you will have to go to our store in Cookeville tn, so I drove another 30 miles to cookeville to the verizon store and told them about my problem.They told me well we didnt gve you this deal so we wont refund your money but just to be fair they only charge me for servise for a half of a month.In other words they wanted another $169.00 for a half a month service and they would not give me the money back for all my losses.And To this very day they send me a bill every month for 2 phones that I did return to them and they have not given me anything for the new phones and they refuse to give my money back for anypart of this. But they bill me every month for a monthly bill for 2 phones I dont even have because I gave them back to them.I got bad news for ya... IT WILL BE A COLD DAY IN HELL BEFOR YOU GET ANOTHER DIME OUT OF ME.Stick your so called good deal where the sun dont shine. YOURS TRULY DANNY COBY SR.
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