Verizon Wireless
5 stars | | (0) |
4 stars | | (0) |
3 stars | | (0) |
2 stars | | (0) |
1 stars | | (379) |
|
Category: Services
Contact Information United States
|
Verizon Wireless Reviews
|
November 30, 2008
Extended Contract date w/o permisson
In July 2005 I became a contracted customer with Verizon for one year to expire in July 06. In May and June of 06 I called three times to get a confirmation as to when my contract expires and they told me the date in July when it was free and clear for me to leave. Well I thought I was free and clear too...they even told me you're free and clear to do whatever you want. So days after the one year agreement expired I went over to Sprint for new service. Verizon sends me an early termination fee of $175.00. I called them and they told me that although July whatever was my 1 year anniversary date that August 5th was the real termination date because that started the new billing cycle. I explained yada yada to them and it did no good. Just monkeys on a headset trying to feel important. I told them to forget about getting any money from me and they said we will keep calling you. Go ahead, couldn't care less. I decided not to pay nor will I even though they have sent this to almost 10 collection agencies offering me discounts which I will not fall for. Two years later they are still trying to get ahold of me. I say keep it goin because im laughing about it. They can only call my land line and noone ever answers it not even me. I probably have answered that phone less than 100 times in 10 years. They ALWAYS get an answering machine and at times they have left messages saying I won prizes or they are calling about surveys. When I hear a voice I don't forget it. Some of the letters from the collection agencies have fake debts for thousands of dollars saying I owe just to get me to answer the phone or call them back. Don't fall for this shit or give your personal info out to anyone. NEVER let a collection agency intimidate you. If they call you just play some porn clips over the phone or hardcore rap songs. Use racial slurs against them and talk shit about their families...they can't do anything to you. One last thing...The letters say my credit will be wrecked because of this and I won't be able to get a loan well thats not true. Verizon is the only negative listing on my report and I just got financed at 4.9% for a Ford Fusion. So again don't let these low-life monkeys intimidate you.
|
|
November 26, 2008
wrongful termination
My name is Alma Vicente i got hired at verizon wireless July 5th 2007 during my employement at verizon wireless i never had a write up against me or anything negative under my record just a few verbal coachings from here in there. Some time in October of 2008 a customer by the name of Bryce came into the store regarding issues with his blackberry phone. Customer stated that he noticed that his blackberry was making calls on its on. I troubleshoot the phone but the phone didnt have any signs of being broken or damaged. I told the customer that his phone seemed to be working fine, i handed the customer the phone and he tossed it at my desk and told me that he knew something was wrong he told me i didnt know what i was doing at this point i called my assistant manager on duty David. He came and introduced himself to the customer told him that he was the assisitant manager and that he could assist him with any problem. Customer told manager what was going on with the phone my manager checked the phone as well for any software problmes or anything.. David couldnt find anything the manager was previously working with another escaled customer at the time i asked him to assist me, David told the customer Bryce that he would be right back to further assist with the issue. My manager walked away and left me there with the customer at this point the customer gets really upset and tells me that we are both stupid idiots and that we dont know what we are doing i told the man that the manager said he would be right back to assist him and customer got upset and told me "shut up dumb bitch you dont know what your doing" i told then told the customer that he would have to loose the bad language he responded by saying " i pay verizon money every month i have the right to talk to you any kind of way i want your just an employee" at this point i told the customer that i was not going to be able to help him that he could find someonelse to help him. i locked my computer and took a step back. Customer then verbaly attacked me by saying "you dumb stupid bitch you help me with this problem" i told the customer i was not able to help him i started walking away and he went off telling diffrent kind of insults at this point i myself is really fustrated he's walking behind my back and i turn around and tell him "you need to shut up dumb chinese man" i was so upset that this customer felt he could talk to me any kind of way he thought he could just because he was a customer of the company and i was just an employee. customer got upset too and threat me by saying "im going to wait for you to get off and beat you up" i just ignored him and walked to the back room. i waited about 10 minutes for the customer to leave i then went back outside to continue with my shift. My assistant manager called me to the back and asked me what had happend and i gave him this summary. My manager told me that the customer had called back to tell the maneger about my actions my manager talked to me told me that the customer was very upset i told my manager the way he made me felt and that he even threated me my manager did nothing about the threat he just asked to write an email describing what had happend for his records but like i said he didnt do nothing about the threat that was done against me. The next day my store manager was scheduled to work and asked me what had happend i foward him the email that i had The officer told me and my manager that the customer acted like a "jerk" with him and that if anything else happend or went further than this to contact him again. My manager told me that because of the threat that verizon wireless was resposible for bringing corporate security into the store for my security but i never sawe that happen they only contact me to find out what had happend they wanted a summary of this story. and that was the end of it i never got updated with any other information on the case on November 4th 2008 i leave on a week vacation all the way to the 12th on thursday November 13th im scheduled for what we call a skip level a meeting with all the employees of the store excluding the manager we sit and talk to HR and our district manager to give feed back on the manager i attended the "skip level" from 7am-9am that morning after it was over my District manager calls me to the back office as we walking to the office i ask him is this over the inciddent that happend with the customer im hoping ill get transferred or something he tells me yes it is. We go inside the office and HR and my floating manager and district manager as well are all sittin in a circle, i sit down and say hi to all my District manager Thomas Johansen ask me to give him a brief summary of what happend that october night i tell him the entire story after im done he tells me "because of that incident im going to have to terminate your employment with Verizon Wireless as of now he ask me if i have any questions and i said well whatever happend to the corporate security i tell him that they didnt do nothing about the threat that was done to me or anything. Joyce Downs then inturrupts and says there is no such thing as corporate security im litteraly in shocked she tells me didnt someone from corporate contact you? i tell her yes but what is a call going to do? she tells me shes sorry. I respond saying all this time my life could of been at risk and you guys didnt do anything or cared for me. They just looked at me then my district manager tells me he was to walk me out the building and so i leave and thats the end of my career at Verizon Wireless Iam writing this complaint because i feel that i was unfairly terminated from my jon i never once got written up for anything my attendance was good always on time they was just looking for anything to get rid of people since Circuit Citys are going out of buisness and Verizon Wireless has a Contract with them Verizon is now faced with hundreds of extra employees and they are just looking to fire the poeple that they have working at the retail stores hopefully this gets to someone that can understand my point of view and understand that i was unfairly dismissed. A week after i been terminated i was talking to my previous manager one who get insights on the company and told me that the word in the corporation was that the customer kept making calls to corporate saying he wanted me fired and wanted to get a notification letter once it happend if not he was going to terminate his contract with verizon and sue the company. i was suprised to hear this, this could be another reason why i was let go so unfairly once again i hope someone can help me with this. thank you
|
|
November 25, 2008
CSR New Phone Problems
Verizion Wireless New Every Two
I called Verizion on November 6, 2008 to inquire about my upgrade since I have been with them for four years. They promised that they could give me a new phone upgrade. I placed the order and waited. On November 19, 2008 after not receiving these phones I call and speak with Alejandra at 800-256-4646 X 8082. She stated that my order was cancelled for no reason and that she could replace the orders and I would have them no later than Monday November 24th. Well she lied, the phones did not come on Monday so I called back and spoke with Jose who said he would replace the order and overnight them to me and I should have them no later than noon on November 25th. November 25th still no phones, so I call and speak with David at 480-496-7533 who says that my adress was typed in wrong by Verizon and that the phones will be here no later than 10:30 am tomorrow. I still don't have my phones, that I had to pay for when it should be a free phone upgrade every two years. David promised he would issue me a credit for the phone costs, but I have yet to see it.
If I don't have my phones by tomorrow at 10:30 am I want to cancel my contract with them without any fees. I should have to pay a termination fee when I have been with them this long.
|
|
November 23, 2008
Customer Service Liars
To whom it may concern,
These are the conversations and results of deliberate misinformation over the past couple days.
NOVEMBER 21st, 2008
Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My current phone battery keeps dying. Was on hold for quite a long time. While on hold I heard an advertisement for a new blackberry phone, I decided I would like to return my $400.00 phone for a cheaper but supposedly better blackberry storm.
Finally when customer service answered they told me I had 30 days from the date or service to replace my phone if I was dissatisfied for any reason (This was called a Worry Free Guarantee). But that the phone I received from verizon was at no charge. So they really could not do anything for me, was told to call qwest merge dept for further instruction and they would be able to trade the phone out for me.
Called qwest merge 11/21/2008 @ 8:08 am (45 minutes includes transfer to Blaine), Qwest told me no account info since merge, but they would transfer me to Verizon customer service, was told by Qwest merge manager that as soon as someone answers to ask for a Manager.
Transferred to Verizon, asked for a Manager, was told by Blaine (which I later found out was his name and only name, he would not give me any other information about himself other then he worked in call center and they would know who he was)
Blain tells me he is a manger (by the way was pretty rude as well, hopefully the call was recorded so he can reprimanded for his poor tone and manner towards me)
I tell him my story: can’t replace my phone because of zero value on Verizon system, even though I had just spent $399 with Qwest a few months ago to buy this phone. He basically tells me tough luck, cant trade for a different phone except for a free phone. I ask him what phones are free. He tells me there are a few phones offered but non compare to any current phone. I tell him my phone was free, he then puts me on hold and comes back to tell me “oh yeah, that’s right, your phone (VERIZON XV6800) was a free phone but since the blackberry was brand new it would cost me $250.00 then id receive a $50.00 rebate.
I ask him why if my current phones retail price is so much higher why would it be free but the blackberry not be free to me in this case.
The he proceeds to tell me I didn’t need to get a new phone, if I could find my old phone with qwest, I could use it and just return this phone back to verizon. I doubled check with him, he again told me the new system allowed the use of old phones.
Finally after going nowhere with Blaine he suggests he send me a new replacement of my current phone to see if this solves the battery problem (my initial complaint). He tells me he is going to disconnect my current phone then and overnight me a new phone. I tell him no, he can’t do that because I run a business out of my house and my phone is a necessity. He agrees and tells me my new phone will be here tomorrow (Saturday Nov. 22nd) via fed ex overnight. When I get my new phone I need to call and deactivate my old phone and activate my new one.
I remind his that if the new phone has the same problems what am I supposed to do since my 30 day worry free will be expiring on Sunday the 23rd of November. He tells me not to worry that my new phone will have an additional 30 day worry free on it and I can return it if I am dissatisfied as well.
We end the call with the expectation of me getting a new phone the following day (Saturday the 22 nd or November 2008.
I thought about it and decided to call qwest back 11/21/08 @ 8:58 (16 minute call) to see if they could verify Blaine as a manger and double check all the info he told me. They could not really help and suggested I call verizon back to verify Blaine’s story.
I dial 611 again from my cell phone 11/21/08 @ 9:17 am for a 36 minute call. I speak to a representative that tells me Blaine is NOT a manager, and that by no means could I use my old qwest call phone on the verizon network. She goes over my account and tells me the new blackberry is far less superior to the phone I currently have and it would be a mistake to even consider changing. I tell her my situation about the battery life, she suggest and gives me info on local verizon service locations that can test my phone to see if it is the phone or if it is the battery, or maybe if it is nothing on the new phone at all and problem solved. Just a defect on my current phone.
We end the call, she tells me she will note the account and get word to Blaine’s manager about the complaint.
NOVEMBER 22nd 2008
Today 11/22/08 no new phone fed ex…….
Then about 6pm, tonight I receive an email from a client telling me he called and left a voicemail telling me he was here to view a motor home (I run a wholesale business selling very expensive motor home to people from all over the united states) I was foolish enough to believe that by using my cell phone (that I have never really had a service problem with in the past other then the battery dying) I would get my calls and earn my income.
Email says he called my today at 1:30 that he was here and ready to look at a $70, 000 motor home. They had driven several hours to view it and this was my opportunity (with the current economy time is of the essence, I need to be able to count on a cell phone provider that can offer the best service and best coverage) I needed to get back to them but they were already several hours away down the road looking at another motor home.
Immediately I grab my cell phone 11/21/08 7:14pm PST and dial my voicemail to see if I had just missed the call. My phone tells me that is has been disconnected and is no longer in service.
Then 11/21/2008 @ 7:16 pm PST (51 minute call) I call 611 to see what is going on. I am told by a rep that my phone had been disconnected and a new esn was assigned to my account for a new phone. At this point I am getting pretty angry, she instructs me on how to reactivate my current phone and tell me she is getting a supervisor to explain the situation to me.
The supervisor gets on the phone, I tell her the entire story, she tells me she that due to an unexplainable “glitch” my phone was disconnected and the new phone was active. But the new phone was showing undelivered and at a local Fed Ex hub waiting for delivery on Monday November 24th. She then told me since I was a prior qwest customer that I did not get the 30 day worry free guarantee and I was literally stuck with the phone I was given. I proceeded to tell her that I potentially have now lost several thousand dollars in income because of a unexplained “glitch”, there was nothing she could do but tell me the person Blaine that I spoke to did misinform (lie) to me, and every other person I had spoken to had also misinformed me (lied) about the 30 day worry free.
She told me if I needed to send back this new phone again that id have an option to buy a new phone a one year discounted rate.
I ended the call by telling her I have been lied to, mislead, and now because of Verizon I have potentially lost over $5, 000 dollars in commission and my investors over $15, 000.
This is my resolution. I feel I have a few different options.
1) I accept what has happened and just realize that the phone I have coming is useless for more then 4 hours of battery life and go on about my life. (Doubtful)
2) I file a complaint to the better business bureau, mail a physical letter to your complaints department, and cancel my service.
3) Speak to my investors and file a Joint lawsuit for lost wages. With approximately $20, 000 on the line it really would make the most sense. Your company has no idea why this “glitch” has happened; your reps have lied to me and misinformed me time and time again with poor information. Either way you are in the wrong and I have detailed accounts of everything that was said to me and everything that has taken place.
4) you can get me a new replacement phone of my choice (Reasonable since every other phone you offer is less in value) with an additional 30 day worry free guarantee in case the phone I choose turns out to not be as useful as my current phone. I’d also like a formal apology for my time and wages lost.
My current phone bill is $195.00, if you average my phone bills out it is roughly $150 per month. Multiply this by 24 months for the duration of the contract (not including the past 3 years I have had qwest uninterrupted service) this equals $3, 600 roughly in service fees I will be paying you. Not to mention the countless people I will absolutely tell of my experience with Verizon. I know a few people cannot make a difference if a company survives or not, but I can assure you I will be able to sway the decisions of at least 2 people over the course of my life. Now you can add in an additional $7, 000 on top of the $3600 in service fees ill be paying and all as a result of a $200.00 contract rate cell phone your reps didn’t want to give me. And this is if our attorneys don’t decide to take you to court, and with investors entrusting me with over $900, 000 in inventory personally I really think a $70, 000 deal with $20, 000 in profit may just be worth it to file a lawsuit.
Ill let you weight the options; your company was in the wrong from beginning to end.
I only hope you choose the easiest and simplest way out, But I can assure you I am willing to go the distance with this and can prove every bit of what I have stated here, I am fully confident my company and investors will be successful with a lawsuit and recuperate some of the losses we have acquired as a result of your “unexplainable glitch”.
Total of 160 minutes of calls almost 3 hours of customer service to get nowhere.
Thank you for your time and I look forward to hearing from you very soon on this matter.
If I am not fully satisfied with the outcome I will be posting this letter on every Blog, web site, and newspaper I can. I will also be sure to file complaints with the BBB, the FCC, and the District Attorneys office.
Regards
|
|
November 20, 2008
Fraud and cheating
I was sold a used phone as a new phone. The salesperson told me this was against Verizon's policy and illegal. The salesperson himself admitted that the phone was defective. It doesn't ring when I received calls, dropped calls I made or happened to receive, and buzzed whenever I received an e-mail after it was set to mute. When I tried to get written assurance that the return would not count against my right to return the phone once within 30 days since I was only returning it because it was defective, the salesperson refused. When I asked to speak to the manager, the assistant manager on duty refused to come out and talk to me. They refused to provide anything in writing and said that they would only annotate the account and not print a copy for me. They told me to accept what they were willing to offer or just close the account and get over it. I took my illegal, defective phone home and called Verizon Wireless Customer Service, which was a lot more helpful.
|
|
November 19, 2008
service
worst ever about service towards indirect stores.
there no where we can plain about the corp. to indirect stores.
if I were you, do not open verzion wireless indirect stores even how good it sounds that verzion wireless corp. offer to you. once your open, your taking all there left over. basically they want you to do clean of job for them. I try to find out see if I can complain to anyone to head office, there is none only thing i could find was "Mike Maiorana".
by the way I worked for verizon wireless indirect store for three years.
|
|
November 18, 2008
Overcharged
In December of 2004 I moved to the UK with my family. I had previously contacted Verizon to ask to continue my service here in England. They informed me that they did not service there so if I sent a copy of my rental agreement from the UK then they would waive the disconnect fee. I did this asked to have the phone disconnected, paid through the date of disconnection (15th December, 2004) and left the country. No further money was taken from our account and six months later we closed it.
Now almost 4 years later a friend informed me that they had received a letter from Nelson, Watson and Associates in Haverhill, MA and they were a collection agency. When I phoned them and explained the situation they told me they could settle for $150 not the $303 they claimed I owed.
Their attitude was so rude and condescending that I was quite offended. When I told the man my address here in England he made fun of the way in which I pronounce the words - sorry about the English accent - and kept speaking over me. I worry that they will harass my friends think that I live there. I had left that address as a forwarding one as I needed to leave something and could not leave an international one.
I attempted to explain that I did not owe that money to which the gentleman refused to listen and said my credit would be ruined. At this point I told him that it did not matter as I did not live there anymore, to which he replied 'They all come back, they always do, and your credit will be ruined.' I could not get them to understand that this was taken care of 4 years ago! They actually hung up on me when he asked me if we dealt in Yen here and I commented that he could not be that stupid!
So I attempted to contact Verizon and have gotten no where. I really do not care about my credit as I have no intention of moving back to the USA at any time. It just really bothers me that it has been 4 years and this should have been taken care of. I feel that the Fair Credit Act has been violated as I have had nothing even though they had my original forwarding address.
My warning is to beware of Verizon, they will continue to squeeze every penny out of you even after you move country! Of course they will not tell you just sell it off to a collection agency. Then the collection agency will employ some half wit who is not very PC to contact whomever they can find to try and scare you into paying.
I will continue to try to sort this out as that is the type of person I am. I will not pay out any moneys that I do not owe so they will not get one penny from me - in any currency!
|
|
November 7, 2008
Bad service
I have came into the Verizon store multiple times in the past year and been helped by a man named Chris. Every time I have gone in there it has been the worst consumer experience I have ever had! Each time I have came in with an easily fixed problem (I've come to find out later) and he has told me there is no way he or Verizon can help me. He is rude and refuses to help customers. I have tried to get in touch with the store manager to complain, and they never answer the store phone. I ended up calling customer service and filing a complaint. One of the times, he told me I would have to call technical support and request a new phone be mailed to me. I got very upset, since I'd only gotten the phone 2 weeks before, and on my way out another employee noticed how distressed I was. He immediately took me aside and got me a new phone within minutes, for no charge. This was because I was still under warranty, and Chris didn't even care to find this out. The next time I came in I was forced to be helped by Chris again, having difficulties fixing my volume settings on my phone. After making me stand around for 2 hours, he told me there was "nothing he could do." He sent me on my way, yet again acting very rude. I ended up finding out later from a friend that there was a simple option in the phone menu that had to be changed to fix my problem. The third time I went in for help I requested to NOT be helped by Chris, and yet again he was the only representative available! My phone was freezing and not showing me my missed calls or text messages. He YET AGAIN told me he could not help me and that I needed to go home and download a software update, and if that didn't fix it I would need a new phone. Frustrated, I gave up and didn't use my phone (it's a Blackberry Pearl) for several months. Finally I gave in and got on Verizon's website to download this upgrade. Since I couldn't find it, I called technical support. The nice man on the phone told me all I had to do was clear the cookies from my phone memory!! I have tried many times to go to the verizon website to find a place to share complaints, but to no avail. Also, when you call the customer service helpline, it is impossible to find a person to report problems with representatives to. No one from Verizon seems to care at all when a customer has problems with their employees. As soon as I can, I am planning on changing my (and my family's) phone service to a different company.
|
|
November 5, 2008
30 day free trial
I was exploring if Verizon Wireless would give me better service than my current carrier on International Calling.
So I went to the local Verizon Store- and after discussion with a sales associate decided that I would get the "test ride" of 30 days. I obtained the phone on October 13, and did not have to sign a contract because my credit card was going to be charged the amount in escrow- "to be returned in full" if I was dissatisfied with Verizon service.
First: I could not even receive calls from my international clients on the phone, and, I never used the phone to call out! The only thing I did to charge the phone up.
Second: I received my first bill from Verizon ( invoice dated October 19) seeking monthly access charge of $136.76, wireless "surcharges" etc. and taxes etc. for a total bill of $184.88. I took this bill with me to the store on October 24 when I went to return the phone. The bill was due on November 14th. The sales associate at the counter said not to worry, I was going to get the full refund since I was not happy with the international coverage.
Third: A new invoice dated October 23, with $184.88 due immediately, and an early termination fee charge of $177.92, and a credit of (-) $99.26 monthly access charge etc. totaling a bill for $260.76 (of which $75.66 was due by November 18)!
Fourth: I took this new invoice, the past invoice and a refunded-credit card receipt back to the store yesterday at about 6.45PM.
I waited for 22 minutes even after registering .l 45 minutes later, close to 7.15PM- with three people now behind the counter and the manager of the store saying that she did not like my tone of voice- I walked out;
I am looking at a long and protracted, wasteful series of correspondence given what I have read from other consumers writing about this on you site!
|
|
October 28, 2008
downloads
When you purchase a download (ringtone) you pay a fee of 2.99 per item. They charge you an additional megabyte charge when you get your bill. It seems to me that I am being double charged and it was not made very clear to me during the purchase process. I went online on my computer to search and download. They are saying the fee is for them to send it from the computer to my phone! This is not a fair practice in my mind.
Thank you.
|
|
RECENTLY UPDATED REVIEWS
Time Limits That Affect Uber Accident Claims
THE MOST RELIABLE CRYPTOCURRENCY RECOVERY SERVICE AVAILABLE= VISIT SALVAGE ASSET RECOVERY
AE Olsen Co Inc Service America
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|