Okay I was in a family sharing plan with my mom. Now yesturday I called Verizon Wireless to cancel my phone since the contract already expired on 9/13/2010 and just wanted to leave my moms phone with service. Well guess what? The representative told me that they could not cancel the phone until March 25th! Maybe its because my billing cycle is from the 26th to the 25th of every month. But I dont care they say that you can cancel your phone at anytime without paying a fee for the cancelation when you are done with your contract! So the rep said that she could suspend my phone and now I have to pay next month the suspension fee of $15.00 plus the monthly fees! Verizon Wireless is a rip off and a liar! Once my contract is up on the next phone which is in january all switch to AT&T. Has anyone ever experienced this type of problem as well?

I was eligible for a new phone on a Friday. I placed the order for my new phone because I was told I could have Saturday delivery - I never would have ordered over the phone if that wasn't an option, I would have gone from store to store to find the phone I want in stock if necessary, because I wanted the weekend to figure it out. No, I was assured repeatedly (because I kept asking, for verification) that I would have my phone delivered on Saturday (who knew Saturday delivery existed? Yay! Or so I thought.)


Received the email confirmation on the order, clicked on the tracking link, and found out it was scheduled to be delivered on Monday, by 10:30am. NOT what I was promised, not what I ordered.


Called customer service again, explained the situation, and was given apologies but told nothing could be done at that point...would take 48-72 hours to cancel that order because it had already begun the shipping process. I told them that wasn't acceptable, and since I already had been charged for the phone on my credit card, they needed to fix it. I gave them 3 options: 1 - to cancel that order and initiate a new one, with Saturday shipping (because I was again assured that it was possible, and that the first customer service agent entered the wrong shipping code); 2 - to refund my money - NOW - so I could go into a store to buy one; or 3 - to allow me to go into a store to buy one, and bill it to my Verizon account so I wouldn't have to pay again. I was promised the phone would be in my hands on Saturday, and that is what I expected them to do.


After being placed on hold several times, and asking that a supervisor get involved, I was finally told they would be able to cancel the first order and have it shipped back to them, at which time I would be refunded the original charge. They created a new order, and "waived the Saturday delivery fee, due to the miscommunication"...this phone would be billed to my account. And I would receive the phone on Saturday, as originally ordered.


But when I received the tracking/confirmation order for the 2nd order, and went to FedEx's site - I was told there was an estimated delivery date/time of 3pm on Monday. AGAIN?! No, it can't be. There must me some mistake.


Call customer service yet again - 3rd time in 24hours - to find out the situation. Yep, the morons operating the phone lines for Verizon screwed up my order again. The second order, created entirely to fix the shipping errror made the first time around, had the EXACT SAME MISTAKE. Two **bleep** who can't perform the basic functions of their job? Well, again, I told the supervisor involved (the second supervisor, the third phone call) to fix it. Cancel the order. I was going to one of the Verizon stores to get my phone today, and I was going to be allowed to bill it to my account because I've already paid you $300 & I'll be damned if I'm spending one more cent. Nope, not an option. Why? Because the second phone was billed to my account, to fix the error from the first order.


So you guys have royally screwed me over. I just have to wait until Monday, I got nothing that I was promised, and I am seriously debating shipping the phone back once it does come to me and cancelling my service. Its not worth it to belong to "the Verizon community" when you can't trust the **bleep**'s manning the controls. Do you even require GEDs to work in one of the call centers? Are former graduates of special education programs transitioned into customer service roles with Verizon? Why is it so hard to just deliver on what you promise? Twice?!

I recently purchased the droid x after having software issues with the droid. I asked Verizon if they had a 4g phone or if they were expecting any soon. Verizon stated no. 60 days after I purchased the deli x a 4g phone comes out on the market. Verizon related the lighting bolt was not available but I could purchase it at best buy. The person I spoke with could care less about helping me with this issue. She stated I had my phone for over 30 days and nothing could be done. No loyalty from Verizon. There're the most expensive and don't care about customers. Money drives them. Can you hear me now.

For those needing to provide their complaint directly to Verizon Wireless Corporate electronically for obvious reasons they don't have this feather anywhere on their web site; Call Customer Service at 800-922-0204, and ask to be able to provide information for a complaint to be submitted as "Voice of the Customer" I was just advised that the customer service reps, will submit via email directly to corporate, and these do get read and addressed. I too am very frustrated for so many reasons, and If I take my service to another carrier over 100 others will follow.

I purchased the first Droid from Verizon, I had trouble with the phone and I was sent 3 replacement phones. When I asked about a different model I was told I could upgrade at my expence. The phone was expensive and I just wanted a phone to work, finally verizion addmitted there were problems with the first phone and they would upgrade me to the Droid 2 at no charge. I asked about the $100+ I had in accessories, I was told the Droid 2 was compatiable with the accessories, not so!!!