I was billed in December 2010 for a termination fee although I terminated my Verizon service and returned the phone through Costco within the 30 day time allowed. I have called Verizon 8 times to request my refund which was automatically paid by my credit card. Each time I got a different reason why the money was not refunded. Now they say the money has been released and that I should get it within two weeks. They told me this two weeks ago.