I decided it was finally time for an upgrade from my Blackberry Storm since it kept having issues such as freezing up constantly. So I went for an upgrade and got an Android X & the salesman told me that he can just bill my account but I wouldnt have to pay it all at once when my bill came. I can simply pay an extra $50 towards my equipment fees with my regular monthly bill until it was satisfied since I agreed to a 2 year contract. This wasnt true now I have a $500 bill due now. When I had gotten my bill I went back to the store to return the phone but it was past my grace period so they advised that I call customer service. I called customer service and was transferred a few times before I got to the financial department. I explained the whole situation and they were absolutely not helpful. She kept asking me when can I pay the bill in full or my services will be disconnected. Ive been a verizon customer since they bought out Alltel and was with alltel since 1997. Best believe once my contract is up I will be shopping for another celluar provider. A provider who truly believes in relationship deeping with its customers.