We bought a lift chair on march 4 th-07 and dec 30th 07 the remote started to smoke and sparked in my hand. My hubby called the next day to tell them it was broken.its been 3 months since it isn't fix yet. My hubby and son been calling and going to vern's few times a week nothing yet. They keep giving my hubby the run around. Its getting very old. Am disabled with a bad leg and it gets pressure wounds easy. Since i don't have my lift chair my pressure wounds are worst. I depend on my lift chair. I was using the reg recliner it made my leg worst. We are still making payments on the lift chair on time every month and we get bad customer service not fair. They sure want their money, heck with the customers.