On 2/3/10, 389.95 was taken from my account by video professor, I call, and was told to return products, which i had not open, and money would be return in 30 days. i call back on 2/15/10 was told, iwould get refund in 30 business days .a fter that when i call back i was told they system was set up to duebe refunded on 3/30/10, which was du, e 3/25/10.Then i was told it takes 15 days to process .when that 15 days was up, i call back was told refund would be in my account on 4/20/10. on 4/19/ when i call them alone with my bank was told it would be refunded on 4/20, it wasnt. called back, on 4/26 was told it would be 5 -7days on 5/ called again this time i got a recordi hearng, giving me a website to contact them, was informed that i would hear from them within 24hrs, i havnt . i went to the site again 5/4/10 same response . i have never spoken with the same person twice in all my contacting, who do i need to speak to for action.