Recently my sister had a very bad experience in taking a product from videocon. She had purchased an air conditioner from next electronics shop from Ghaziabad just a couple of days back. The air conditioner remote stopped functioning the very next day we registered the complaint in the next electronics shop the same day. They diverted us to videocon customer care. It has been almost 20 days but my sister has not heard from videocon. Every time we call they say that the remote is out of stock. There is a person called Amit in the customer care who is very rude.