I bought the buy 2 get 2 tires free package ($450.00) which includes alignment package.was going to have alignment done but they said I needed to replace inner tie rod end and ball joint front drivers side. I bought the parts so I could do It myself and proceeded to loosen the lug nuts. All 5 lug nuts were so tight that I broke 2 rathchets and 2 craftsman 1/2 inch sockets as well as bent two 4 way tire irons. I never stripped a thing. It was just a matter of over tightening. I went to vip and and they tried to get the lug nuts off while I rented the tools necessary to do the tie rod and ball joint. They got 3 lug nuts off and sent me home without telling me they had stripped and rounded the last 2 lug nuts, all the mean while charging me for 5 lug nuts and acting like It was my fault for not replacing the lugnuts, and trying to say the lug nuts where junk and that they werent tight at all. ALL of which is a lie cuz for 1...I dint replace the tires, nor did I strip the lugnuts. The only people that are to blame are the 2 that stripped the lug nuts and sent us home without saying they did so and the one who tightened the lug nuts o begin with, because there is no way an expensive 4-way and 2 craftsman 1/2" sockets should break on 2 lug nut. (vip also broke 3 parts while they stripped it out). I think They should replace everything I broke and the lug nuts to compensate for this long aggravating issue!

I have getting charges every month on my credit card from RMT*IF 866-747-0989 VIP 866-747-0989.
Please stop this charge now.

I had traveled from London to Washington by BA 0217 on 18th May'07. While collecting my check in baggage i saw my trolley was damaged. Its wheels, handle were broken as if this was thrown badly. It had cosed me Rs 3500/. I would like to know how this claim can be done. I showed the same to duty lady officer. She behaved in such a manner as if i am begging for it. She told me to post complaint on net or go to office. How can you expect me to go to office of yours when i have my important official work there. My company Torrent pharma's subsidiary Tsunami tours and travels has patronized your airline, but i don't expect such behavior from an employee of esteemed organization.

Please confirm the procedure. Damaged trolley is lying with me in Ahmedabad, India.