virgin media are the worst we had broadband installed april 07 the account we got was for telephone service so the bills we received said 0.00 to pay then in september 07 the service was cut after talking to customer services they eventually sent out a bill with different account number so I paid bill at bank I phoned them 2 weeks later and they said never received payment I even photocopied the bank receipt and still they couldn't find it in november I had letter from debt collector about non payment so sent them copy of bill they said it wasn't the right account number and as I tried to explain to them it was the account number on my bill now it is april 08 and still being hounded by debt collector looks like there's going to be no end to this.