Our cable television broke over two seeks ago. We rang up and was told that there would be no engineer around our area (Cambridge) for another 2 weeks. They said it would be fixed 16th July. Nobody came.

We rang last night. After waiting to get through for 20 minutes, were told computers were down.
Rand again told to ring back at Midnight as they were very busy. I have since found out that they are closed at midnight. We rang back again at 10.00 pm after 15 minutes, the phone was answered by yet another Indian gentleman and was told he would put us through to someone who could help, yet again another 10 minutes on the phone waiting. Finally another Indian man told us that our Post code did not exist and he couldn't help us!!!

What sort of service is this?? I can find no other access for complaining to them other than 151 number, at least its free so will have to sit and wait when I get home yet again. Perhaps I had better give my notice in writing.

Plus they still expect us to pay for a service we are not receiving.

I recently called Vigin media to cancel all my service except the internet, because of the high cost £50. I was informed they could reduce this to £35! I asked if there was any conditions to this. No was the answer, so i accepted. Now, 3 months later, when i want to reduce my services they claim there was and want a £10 per month remaining per service disconnection fee.

Beware!

Virgin Media have forced me into paying £120 for a contract that runs until January 2008, because they cannot supply their services at my new home.

Regards,
Adam Vipond

I have experienced very poor service from Vigrin Media from the word go. When I first called to join a installation date of was given to me, on the day I waited for 4 hours and no one and when I called them they informed me that they did not have my mobile number and had the incorrect address. On then next installation date, they left the cable on the walk way and advised that I would have to place it under the walk way. They installed a faulty cable modem, I'm not able to view more than 7 TV channels and my landline which was to be working right away( as informed by the contact center) is still not working. And now they advise that a Technician will only be able to come and repair it in a weeks time. IS THIS WHAT ONE CALLS GOOD SERVICE... I DON'T THINK SO...

Perhaps it will never be estimated the amount of nerves and time lost and the stress relived while trying to get Virgin Media broadband and TV package repaired. About five (!) weeks ago suddenly the internet connection disappeared and cable TV as well. So, I called to Virgin Media to inform them about the problem. It took about 40 minutes to get a response. The adviser that responded said that he will book a technician to come. It would take one week. That means, next week, Tuesday. One week without internet, living in the UK, where almost everything is done online, is not too bad yet, as you can 'smell' from the Virgins attitude. Wel, it is true, there are billions of people in our planet that have never heard of internet. However, the story didn't finish here. When came the day for the technician to arrive, nobody came. So, I called again to the Virgin. Guess what. Again after a tiring 25 minutes on the phone finely someone picked it up, and when asked what happened to the technician, told that the booking was canceled. Why? Because someone from my side canceled it. Thats complete rubbish. Ok, the adviser then told me, sorry about that, we can book a technician for next Tuesday. Second week without internet. I have to pay all my bills, and to do some work there, as well as all my connections with my family and friends are on internet. Even that cable TV, which can be relaxing after a hard day of work, is 'dead' now. Ok, there was nothing else to do, I would wait one week more. When the next Tuesday came, again, there was no signs of any technician. I called back to Virgin to see what is happening. Needless to mention the exhausting half an hour or so waiting on the phone again, finally someone answered. I asked where is the technician? To which I was answered that the booking for technician to come was canceled again. By who? The adviser could not explain very clearly. However, she apologized and suggested I booked a new booking for the next week, Wednesday. I felt it was pointless to continue explaining or arguing to this adviser, as she was clearly just an ordinary worker doing her job. Te guilty people are somewhere there in the upper offices.

So, I was forced to wait a third week. When the next Wednesday was approaching, it was Tuesday, and I decided to call beforehand just to check the exact hour the technician will be arriving. Again it took about 20 minutes to contact anyone, just to be told again...sorry, the booking was canceled, and nobody is going to come on Wednesday, the next day. But we can book the technician for the next week, she said. Fourth week!!! Guess what? I waited the fourth week, until the next Wednesday. It was yesterday, the 27th of June. And nobody came again. And I called to the Virgin again, to ask what has happened this time. Th adviser responded after some half an hour of waiting on the phone. He told that the booking was... canceled again. Why? Because it appears that they (Virgin technical staff) checked the details of my booking and found that it was booked regarding the Virgin Media cable TV box failure, and because they checked it via online (somehow), they decided that it was ok. So they decided to cancel the booking.

Now that is a complete rubbish. Incredible. I can't believe all this that is happening. It is already beyond my ability to cope with my anger. Today, I called back to the Virgin Media. The adviser said he will book a technician for Monday, 2nd of July. But who can believe he would come? I don't anymore. On Monday it will be five weeks already. And very likely the service won't be repaired again. Today I am writing a complaint to Virgin Media, and if they won't take any action and compensations for the time lost, bills paid, and phone costs, I will do all my best to go to other institutions to proceed with my complaint. Even if to the court if the need be. I am appalled at the Virgin Media. the worst service ever. I have experienced similar difficulties with some other internet providers. But not to this extent. I am quiting it as soon as possible and will tell my story to all the people I meet on my way what intend to join Virgin. Don't do it.