Well i find virgin media an absolute joke. I have been requesting since february 2007 for somebody to contact me with regard to my tv package and why i am paying double the about for exactly the same products i was receiving in august 2005 when i first took this service out!!! 14 e-mails, 7 phone calls and 5 letters later i have still not received any response or explanation!!! The only thing i have received is a threatening letter saying that i have breach my contract by canceling my direct debit... which i threatened to carry out twice before actually taking action and following it through. Wouldn't you??? I just want to sort the £137 they say i owe and get rid of them and go to sky as they are offering me a lot more than virgin anyway!!! I should have done it along time ago.

Last night (13th June 07) my telephone worked perfectly. Today it does not. After spending more than 15 minutes on their phone line trying to speak to something OTHER than a machine we were told the phone line was down and would take 5 DAYS to get an engineer out!! This is absolutely ridiculous!

What makes this even more annoying is that the direct debit payment for the telephone and internet went out to them yesterday. Their service and whole attitude is complete rubbish... and i can guarantee i will not be paying full price for my rental next month after nearly a week of not being able to use it.

I feel like telling Virgin Media to shove their service where the sun doesn't shine.

Re:

Ryan Pursey
Customer Loyalty & Resolutions Manager
Virgin Media
Matrix Court, Swansea SA7 9BB

In early April my telephone line was accidentally cut.

It took ten days for a technician to come to repair the line. When he did so he made a temporary repair and he claimed that another operative would call within the week to execute a permanent repair.

When eventually I rang Virgin Media they made another appointment for last Thursday 17th May. I explained that I was not going to be in on that particular day only to be told that it was not necessary for the technician to have access to the property since the phone line was external.

The phone was working perfectly except for the ten days the line was cut. When I returned last Thursday the line is completely dead. When I contacted Virgin Media on Friday 18th May, they said that the operative was not able to affect a repair since access to the property was not possible. But he did something to the external phone wire otherwise I would be able to receive phone calls as on the previous day.

They have now offered me May 29th as the only time another technician can come as they are short of staff.

Bearing in mind that the phone number concerned is a Church line there are a certain number of emergency calls in and out.

As if to add insult to injury I was offered