AS A LOYAL CUSTOMER FOR SOME TIME I FEEL CHEATED THAT MY MEDIUM SPEED BROADBAND CONTRACT IS NOW NO BETTER THAN MY FIRST EVER DIAL UP SERVICE OF MANY YEARS AGO. SO SLOW IN FACT I MOSTLY GIVE UP EVEN TRYING TO ACCESS MY E-MAILS THROUGH THEIR OWN SERVER (5 MINUTES TO LOAD THE PAGE AT MY LAST ATTEMPT. I AM GOING TO CHANGE MY SERVICE PROVIDER IN THE NEW YEAR THOUGH THEY ALL LIE ABOUT THE SPEEDS THEY PROVIDE. IF GAS AND ELECTRICITY PROVIDERS USED THE SAME STANDARDS WE WOULD END UP WITH DILUTED GAS AND 50 VOLTS INSTEAD OF 240.

I would like to know what is wrong with Virgin Media customer services. They are nothing of the kind. You cannot get through on the phone. Emails take 4 days at least to get a reply then its like they havnt really read it. I was told my broadband would cost £14.00 per month. Due to their appalling customer services they were supposed to put a credit on my November bill taking it to £11.80. When the bill arrived if was for £14.60 (why) I complained, eventually they said they would take it off the bill, they did, only £11.80 was taken, until the December bill when they added back on the amount they had taken off. ~So instead of my December bill being £14.00 as it should be its now £16.80, I complained yet again. Asked them to take this £2.80 off my bill so that only £14.00 is taken at the end of December, so what do they do, they credit it to Januarys bill. So now that bill should be £11.80, do we see a pattern forming here? I just know they wont do it right and Februarys bill will be £14.60 and we will be going round in circles for months. I am so sick of customer services. DOES ANYONE HAVE A HEAD OFFICE EMAIL ADDRESS, OR CHAIRMANS OFFICE, OR DIRECTORS OFFICE, anything but customer services.

Stay away from Virgin broadband-the service is always dwon and you have to hold for hours to get through to the technical staff and pay for the call and then they blame BT for each and every problem. When I cancelled my service with them they demanded 30 days notice but added 5 extra days to issue my MAC code-I then discovered they could just give it to me on the phone.
They then gave me the wrong MAC code so I cannot migrate to BT without the correct one.
Online billing is a joke as the site is impossible to log into! All in all-stay away from Virgin

Changed telephone company from BT to Virgin Media on 11 Sept 08 still not connected. Cant afford to keep ringing them on my mobile to find out whats happening

Trying to set up home business this week but have no phone,
Can anybody help?

I HAVE BEEN INFORMED BY A VIRGIN MEDIA ADVISOR THAT IN THIS YEAR THEY HAVE CANCELLED TENS OF THOUSANDS OF CUSTOMERS DIRECT DEBITS IN ORDER TO CHARGE THEM ADMINISTRATION CHARGES UNKNOWN TO THEM.

THERE REASON AND WAY OF HIDING THIS WAS BY CLAIMING TO COMBINING BILLS. YOU WOULD NOW RECIEVE A PAPER BILL WITH A £5 ADMINISTRATION CHARGE...

TENS OF THOUSANDS X £5 = A LOT OF OUR MONEY = NATIONAL SCAM

HERE IS HOW I FOUND OUT

MY LETTER
I am absolutley disgusted in the way i have been spoke to and the way i have been treated, After being a loyal customer for 3 years it is an absolute disgrace, also the infomation that one of your advisors has given has caused utter disbelief in such a big company . I was advised that you cancelled tens of thousands of customers direct debits in order to make more money by charging them administration fees for paper bills. It is totally disgusting, Over the past two weeks i have spent hours on end talking to people who dont seem to understand or speak a word of english yet they can call me a liar.

Like i said i have been a loyal customer for over 3 years, For the first two years i was just using your broadband middle for £18 last september i was contacted by a member of your sales staff who informed me for a 12 month period of a special offer of £2 only i would recieve a phone line with talk unlimited to any landline 01 - or 02 number, Yes thats correct so i would only pay £20 in total for the two services. I agreed- A month later i recieve two bills one for the internet and one for the phone, Yet the phone wasnt £2 it was £11 and they had decided to charge me £7 for the talk unlimited, I phoned and they said they would sort it out, Instead i never heard anything, a month passed, another month passed, then i recieved a threatening letter, It claimed i owed in the region of £100, This was very distessing to me as i had always paid my bill by direct debit and had never missed a payment. Anyway after another couple of hours on the phone we realised that VIRGIN MEDIA had combined both bills and unknown to me they had cancelled my direct debit. I wasnt once informed of these changes. I was also informed that the charges included £10 administration charges because i wasnt paying by direct debit, This really annoyed me as my original contract was direct debit and it was you VIRGIN MEDIA that had cancelled it so how could charge me administration fees, Then i get told £30 is 3 late payment charges, Again this is totaly disgusting as i had never missed a payment, i pressumed the money was coming out by direct debit-one that VIRGIN MEDIA cancelled. So after another hour on the phone i reluctenly pay it on my card and we agree to reset up the direct debit...everythings sorted
3 months pass guess what i recieve another threatening letter, this time sayin g the same thing i havent paid, administration charges, and late payment charges. This now cases me great stress i am absolutly raging another couple of hours on the phone talking to people who dont listen and dont understand, after 2 hours they realise they tried taking the money out of somebody elses account so they once again cancelled the direct debits. This is a joke an absolut joke, they appologise (ha ha ha ) And again i make a payment on my card, this time i say i dont want direct debit, just send me an invoice, they agree...

3 months later...i dont believe this another threatening letter, Is this some kind of sick joke are you really this ignorant, very annoyed i ring virgin straight away, I am put on the phone to an asian speaking man claiming his name is cyril daz, I ask him to spell his name he repeats CYRIL DAZ after about an hour of yet another aggonizing conversation of trying to explain to yet another VIRGIN MEDIA CA He calls me a liar, I say i beg your pardon he explains i am a liar as i am claiming i havent recieved a bill and he can clearley see i have been sent three bills, As he has called me a liar this totaly rages me, this is disgusting how dare he call me a liar, after another 20 minutes of me and him arguing he realises something on his screen that infact i was correct as no bills had been sent because Ebilling had been set up and they had sent the bills to an unused email address, it turns out that when i was last on the phone 3 months prior the woman had set up EBILLING, i vagely remember her explaining it to me but she convinced me my card would be charged automatically- after she took my registered email address and password without my knowlegde or permission she had set up EBILLING cyrill daz was now appologising for calling me a liar he said he was under great stress and he hated the way virgin treated people and that i was being scammed, This is the best bit.

He actually told me that virgin media had cancelled tens of thousands of virgimedias customers direct debits in order for them to be able to charge administration fees.

This is the icing on the cake i am totaly disgusted, i feel sick, you mean to say i am part of a national scam against VIRGIN MEDIAS customers, This is just too much, I phone up to sort out your mess and your troubles and stresses you have caused me and i get this infomation. I demand to speak to his supervisor he then strats appologising and saying no please, I speak to his supervisor who is not interested one bit in a word his colleage had said he couldnt understand what he had done and said that was so wrong, It was like he just couldnt understand how those comments would make me so angry he was more intersted in me making a payment, I demand to speak to a manager, A woman comes to the phone who again is not interested, she appologises for her staffs behaviour but insists i make a payment or i will be swithed off. Over the next few days i am contacted by virgin media staff hounding me, i have spent hours on the phone explaining the same thing over and over and it seems like there is one big communication fault inside VIRGIN MEDIA . I am disgusted.

Anyway after the phone call i decide to visit online forums to ask if anybody had been treated the same, to my amazement it seemed CYRIL daz was correct round about march virgin media had canncelled thousands of peoples direct debits and are now charging them money for administration fees, I couldnt believe it, How disgusted our we now,

I have contacted Ofcom, Trading standars and i have spoken to media and currently awaiting to make an interview with the national press this week, I have been contacted by THE SUN-THE MIRROR-THE STAR all who are more than interested for this story. i hav had to go this far as not once where you interested, i am now awaiting to see how long you take to sort this mess out.
also i would be very grateful to know what you intend to do about...

Charging me administration fees after you cancelled my direct debit.

charging me late payment fees after you cnever sent me any infomation regarding tpayments.

How i ring to complain and i am accused of being a liar.

How you can charge me administration fees for bills you never sent to my house but sent by em, ail.

i await your call