Was with Virgin Mediafor 2 years (TV & Phone) had no end of problems, finally lost the plot 2 months ago and went to Sky.
Its great they turned up when they said, the box works, they bill correctly... Superb! Well done Sky your showing Branson the way. But the curse of Virgin Media has come back to haunt me, paid my last bill by DD then got a horrendous letter from a debt recovery company saying that i have 7 days to pay Virgin or i go to court!

Problem is this bill has been paid, i have had no letter off them saying whats is for. Can't get any sense out of Virgin as being a ex-customer i have no rights. this just reeks of a big company throwing its weight around! FOR ALL OF YOU WHO READ THIS TELL VIRGIN WHERE THEY CAN SHOVE THERE MEDIA PACKAGES. AND BE WARNED THE CHARLATANS WONT LET YOU LEAVE WITHOUT THE OBLIGATORY THREAT OF TAKING YOU TO COURT.

Customer Services Manager,

I am thoroughly disappointed with your level of service afforded to me !

Your Service Personnel does not appreciate the urgency of the situation when a Fee-Paying Customer complaints that he cannot, on repeated attempts, enter the web-page to gain access to his own e-mails on 31st October 2007. The situation was initially kept in abeyance until, on 11 November 2007, a totally irrelevant and inappropriate answer was sent to by e-mail with little understanding of the problem!

I AM STILL NOT ABLE TO ENTER MY MAIL BOX FROM VIRGIN MEDIA WEB-SITE !! This is in spite of several attempts at inserting verified e-mail address, Username and Password at the designated boxes.

PLEASE ENSURE THAT THE ERROR IS RECTIFIED IMMEDIATELY SO THAT I MAY ENTER MY MAIL-BOX.

Thanking you,

Dr. D. Mukherjee

Could anyone tell me how to sue Virgin Media for their appalling and pathetic telephone service?

I was under the impression Vrigin media would be a good buy. I thought £30 for phone, tv and boradband is to good to be true. And I was right. After spending 20 minutes on the phone trying to sort out if my flat could get virgin media, paying the installation fee I was told I could have virgin media, I would need to sign a contract and then it would be installed.

The man turned up and I read and signed the contract, he looked round the flat and said that virgin will be installed and gave me a date and time. Along came this date and time, 8th September between 1-5 pm. I took the afternoon of work to sit in and wait for the installation man to come along. When no one turned up by 4 I called Vrigin to be told my installation had been cancelled by there area manager, I haven't been told why. I have receieved my installation fee back, but still over a month later im waiting for a call to be told why the installation was cancelled and I was not informed. I was told that the money would be sent back to me and NO DIRECT DEBIT would be set-up. The fact that I never got told that installaton was not taking place is not the main reason of my complaint though, although I was annoyed and took the afternoon of work I got my money back and I thought I would not waste any more money with Vrigin.

But checked my account a month after this fiasco, and low and behold they have taking a payment. I have paid for services I never received, because they cancelled the service and I have not been able to get hold of someone yet to complain to or have it explained to me, or to say sorry to.

I have since cancelled this direct debit at the bank, said that none are to be set up with virgin, and am going to claim my money back through the direct debit guarantee.

I have a feeling this will not be the last I here from virgin as they seem determined to get my money when I do not have there service, never have and from this instance never will have there service. Although it isn't so cheap I have never had any problem with SKY and have always been happy when I have calle dup about any problem that has occured, it has been sorted swiftly and more to the point they aren't taking money for services they are not providing.

I feel this incident probably isn't isolated and that it has occured many times over the country. Virgin are a shoddy operation which will never have my custom or my families and friends custom ever.

My Phone line recently went caput and my number changed. I called out virgin media to fix the problem as no one could get hold of us by ringing our homes number. We tested the line and realized that our number had changed due to crossing of lines. I scheduled a time and date with a virgin media rep. I was told that an engineer would visit between the times of 8.00 am and 12.00pm. On doing this i was warned that if someone failed to be present at our home when the engineer called then we would be charged for a call out fee. I heeded the warning and then arranged for my daughter to take half a days un-payed leave from work, so that she could wait for the engineer to arrive. By 12.15pm the engineer still had not arrived so my partner, who works a night shift, got out of bed and rang to see how much longer the engineer was going to be, as my daughter didnt' have much time left before she had to go back to work. my partner was told that the engineer would arrive within the hour. An hour later, still no engineer. My Partner then received a phone call from Virgin media telling him that no engineer was available and that we would have to reschedule for another day. We are now scheduled for monday 29th October between 16.00 and 19.00 hours. This means that no one has been able to get hold of us for over a week. Now to the point of lost earnings. My daughter has lost £30 for taking the morning off work, to be present for the engineer that never showed up. I would like to know weather she will be reimbursed the £30 she lost to prevent a call out charge from being delivered.