Virgin Mobile sends messages frequently to customers. Since we buy our minutes, every time they call, we lose minutes. The only call we want from them is one that tells us to top up the account. We don't want their advertisements eating up our time.

i ORIGINALLY TOPPED UP FOR MY MONTHLY PLAN. FOR SOME UNKNOW REASON THERE WERE CHARGES ABOVE THE NORMAL PLAN AND TAXES. THIS BROUGHT MY ACCOUNT BALANCE 13 CENTS BELOW THE TOP-UP AMOUNT TO RENEW MY MONTHLY PLAN. WHEN I LOGGED INTO MY ACCOUNT IT TOOK ME TO A PAGE THAT SHOWED THAT MY ACCOUNT WAS 13 CENTS BELOW RENEWING. AND TO UPDATE PAYMENT METHOD. SO I RE-ENTERED MY DEBIT CARD. IT DID NOT TAKE ME TO A VERIFICATION PAGE TO SHOW ME WHAT WAS GOING TO BE CHARGED AND MAKE SURE THE INFORMATION WAS CORRECT. IT JUST CHARGED MY CARD AGAIN THE ENTIRE AMOUNT. i COULD NOT AFFORD TO HAVE DOUBLE MY PAYMENT HALF OF BEING HELD BY VIRGIN MOBILE. WHEN I CALLED TO ASK THE REFUND THE REMAINING BALANCE THEY HUNG UP ON ME AND THEN CHARGED MY CARD ANOTHER $20.00 DOLLARS. I CALLED AGAIN AND THEY REFUSE TO REFUND MY MONEY. HELP!!!

i HAVE LODGED VARIOUS COMPLAINTS WITH REGARD V-REWARDS, MY ROAMING BILL FOR NEW ZEALAND AND MISSING AIRTIME TO VIRGIN MOBILE FROM SEPTEMBER 2008 UNTIL NOW. UP UNTIL NOW NOTHING HAS BEEN RESOLVED AND I AM COMPLETELY GATVOL AND DISGUSTED WITH THE LEVEL OF NON-EXISTENT SERVICE OFFERED OR SHOULD I RATHER SAY NOT OFFERED BY VIRGIN MOBILE. HOPEFULLY THIS TIME SOME WILL GET BACK TO ME WITH AN SOLUTION TO MY PROBLEMS OTHERWISE I WOULD LIKE TO BE RELEASED FROM MY CONTRACT WITHOUT ANY FINANCIAL IMPLICATION. LETS HOPE THAT THIS TIME SOMETHING WILL ACTUALLY HAPPEN.

I signed up for a 1, 300 minute/$34.99 monthly plan with Virgin Mobile about 4 or 5 months ago. Every month I pay my bill on the same day, the 7th. This month was no exception. I called their customer service number and was told no live representatives were available, but I could pay using the automated line.

I authorized a payment for $35.00 to cover my monthly bill, but instead of crediting the money to my monthly plan, they did something called top-up and applied my payment to the standard service that charges $.20/minute for calls.

As of 4-14-09, my cell phone was cut off. I called the customer service department again, and after 5 minutes of automated prompts, I got to a live rep named Mary. Mary transferred me to a floor supervisor named Cathy. Cathy understood the issue and said if I gave them another $20.00, they would fix the problem. I refused and was transferred to yet another supervisor named Cary (a male). Cary listened to my problem, put me on hold again, then came back and told me all the managers were in a meeting so I'd have to wait. Again, I refused. So 30 minutes into my phone call, Cary agreed to credit my debit card the amount I paid on 4-7-09, so I could pay the monthly service charge and have my service restored. This action, per Cary, normally takes 24 hours, but he would be able to get it done within 3 or 4 hours.

I call back 25 hours later, because I have no refund posted. After going through another 5 minutes worth of automated prompts, I get a rep named Elmer. Elmer says Cary will not be in until 2pm PST. I ask to leave a message for Cary and am told that’s not possible. Elmer wants to help me. I tell him the same story and he says the notes on my account say I had a problem with my text messaging service. I have NEVER had text messaging service on this phone. Elmer puts me on hold so he can contact the Finance Department. Ten minutes later, Elmer comes back and offers me the same $20.00 deal Cathy offered yesterday. Again I refused. Elmer puts me on hold again and 5 minutes later, I get a supervisor named Melanie.

I explain the issue for the 5th time to Melanie. She says she understands and again offers me the same $20.00. Again, I refused and told her that I was to I have the full payment refunded per Cary. She starts to argue with me and tells me it’s my fault because I did not realize the payment wasn't applied properly. Now over 30 minutes into my 2nd phone call in two days, I let Melanie know that I want the refund I was promised or I would no longer be a customer. Her answer; hold on for another manager because she is not authorized to offer me more than $20.00. I am now running late for work and can't continue with this run around for the next hour. I tell Melanie no, fix it or lose a customer. She refused to fix the problem.

Virgin Mobile is horrible. Their automated system is not sophisticated enough to process payments correctly, and their customer service reps are not allowed to make common sense decisions, even when it is in the best interest of their company and customers. Sir Richard should be ashamed.

I have not had cell phone with this company since October, yet they keep pulling money from my checking account. I call and call Virgin Mobile...only for them to act as if I am crazy...they don't see any records for me or my info. THIS COMPANY IS A RIP OFF!!! DO NOT USE VIRGIN MOBILE!!!

I WOULD LIKE TO JOIN IN A CLASS ACTION LAWSUIT!!!